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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I Bough an electric Stryke in case of a power failure what will happen?

    The door will be lock or will automatically unlock with the power failure?

    By michel Apr 16, 2013

    The door will be locked automatically once the power is off. Thank you for shopping with us:)

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • Fail Secure

    Thank you for the link to the fail secure bolt, but I am looking for a fail secure Electric Strike. Do you offer such a product?

    By Christopher Phi Jan 14, 2013

    We are sorry that we do not sell fail secure bolt in Electric Strike. Thank you for your inquiry!

    By Brenda Jan 14, 2013 Was this answer helpful? (0) (0)

  • Fail Secure?

    Do you sell any other electric strikes that are "Fail Secure" in the event of a power outage? Selling non secure strikes like this is pointless.

    By Christopher Phi Dec 31, 2012

    Please kindly check in the following link for the fail safe secure:
    http://www.lightinthebox.com/fail-safe-electric-bolt_p468569.html?pos=ultimately_buy_4
    Thanks for shopping with us !

    By Alex Dec 31, 2012 Was this answer helpful? (0) (1)

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