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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • how long would it take for the dress to get to israel from the moment of order?

    what would be the total including shipping and handling fees?

    By hadas Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear hadas,
    We will need a tailoring period of 7-9 working days and shipping time of 3-8 days.

    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    As with any international shipment, taxes are charged if any by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Jan 05, 2012 Was this answer helpful? (0) (0)

  • Tulle?

    Is it not possible to get a tulle layer added to this dress for any additional cost necessary?

    By Georgina Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Vivien Feb 05, 2015 Was this answer helpful? (0) (0)

  • Color Swatches

    Would you be able to send me the color swatches for the dress material?

    By Glendalyn Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Please feel free to ask if you have further questions.

    By Lucy Aug 08, 2014 Was this answer helpful? (0) (0)

  • If I order a size 2 of the made-to-order (today May 1) will I receive it by May 30 for my prom?

    And if I do not receive it in time given any possible delays, will I be refunded as it will no longer be of use to me? Thank you.

    By Ash Aug 15, 2016

    Reply(1)

    Please input your reply.

    Tailoring & Handling Time: 12-14 business days
    Shipping Time Expedited: 3-5 business days
    If you order now immediately and pay expedited shipping, there is a possibility that it could arrive by May 30.
    Thank you for shopping with us.

    By Dale May 01, 2014 Was this answer helpful? (0) (0)

  • If I were to order on the 8th would I receive the dress before the 26th of April?

    I'm worried that because this is so short notice that I wont get the dress before the 26th of April. This dress is for my senior prom and Im extreeeeeeamly worried!

    By Moe Aug 15, 2016

    Reply(1)

    Please input your reply.

    Tailoring & Handling Time: 15-17 business days
    Shipping Time Expedited: 3-5 business days
    So you can get it in 18 to 22 business days after you place the order with us.

    Hope you enjoy your shopping with us.:

    By Rita Apr 08, 2014 Was this answer helpful? (0) (0)

  • If I were to order this dress by March 23rd, would it be here in time for my event on April 25th?

    Hi
    If I were to order this dress tomorrow, would it be here in time for my event on April 25th?

    By Gabby Aug 15, 2016

    Reply(1)

    Please input your reply.

    Tailoring time takes 15-17 business days. If you order on March 23 and pay expedited shipping, it could arrive by April 25. Hope you enjoy shopping here with us.

    By Dale Mar 23, 2014 Was this answer helpful? (0) (0)

  • Adding a halter strap?

    Is it possible to request a halter strap to be added to the dress. I would like it to have matching beading from the neckline. What is the additional cost for this?

    By Esma Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:

    By Dale Sep 30, 2013 Was this answer helpful? (0) (0)

  • If i was to order this tomorrow (the 19th)

    would I be able to DEFINITELY get it by the 10th of October? Thanks

    By Emra Aug 15, 2016

    Reply(1)

    Please input your reply.

    This dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another 3-8 business days. We are afraid time is limited. Please reconsider and make up your decision as soon as possible.

    By Dale Sep 18, 2013 Was this answer helpful? (0) (0)

  • Does the dress get darker as you go lower towards the train?

    Hi, in the model photo, the grey of the dress seems to go from a light grey to a dark grey, however user uploaded photos don't seem to show the ombre. If it does ombre, does it do it in every color? Thanks!

    By Alisha Yan Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be kindly noted that it is in one color. Color seems different because of the light.
    Thank you for shopping with us:

    By Smile Jul 29, 2013 Was this answer helpful? (0) (0)

  • I have a very long torso--what is the length of the bodice from top to waist?

    If I do the custom fitting, is there any possibility of the bodice being slightly longer? I'm over six feet tall and have a very difficult time finding gowns that are long enough for me from bust to waistline.

    I am also looking at the A-line One Shoulder Empire Sweep/ Brush Train Stretch Satin Evening Dress #00147225.

    By Katie Aug 15, 2016

    Reply(1)

    Please input your reply.

    In your case, I suggest you order the dress in custom measurements and then tell our customer service about your bodice size once you place the order. They will forward the information to our tailor for you.

    Here is a link about how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    Hope you enjoy shopping here with us:

    By Dale Jun 30, 2013 Was this answer helpful? (0) (0)

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