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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • sizing

    Will there be more medium's of this product?

    By Manuel Madrigal Apr 08, 2016

    Reply(1)

    Please input your reply.

    Size M won't be restocked in the near future. Please check out other similar items that we offer.
    Thank you for shopping with us.

    By ana_remote Apr 09, 2016 Was this answer helpful? (0) (0)

  • Kirito cloak

    I was wondering what the material is for the cloak and is it the same material for the entire costume also what kind of warranty Co es with your product

    By Michelle Apr 04, 2016

    Reply(1)

    Please input your reply.

    It is made of uniform cloth.
    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
    Thank you for shopping with us.

    By LITB CS Apr 04, 2016 Was this answer helpful? (0) (0)

  • Kirito cloak

    Can you please tell me what kind of material the cloak is made from. Is the same material used to make the rest of the costume? What kind of warranty is given? I look forward to hearing the answers and would like to thank you for answering my questions

    By Michelle Apr 02, 2016

    Reply(1)

    Please input your reply.

    It is made of uniform cloth and leather.
    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
    Please feel free to ask if you have further questions.

    By LITB CS Apr 03, 2016 Was this answer helpful? (0) (0)

  • Delivery

    How long will the costume take to deliver

    By How long Feb 07, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By Vivien Feb 08, 2016 Was this answer helpful? (0) (0)

  • How much does shipping to the US cost & how long is the sale going on?

    I want to get this using Christmas money I'll possibly be getting along with a few other items. Since you ship from China, how much does it cost to ship to America? Also, how long does the sale go on for? I would like to get this item quickly before it goes too expensive again.

    By Eric Dec 21, 2015

    Reply(1)

    Please input your reply.

    1. Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    2. Now we do promotions. You will get a free shipping(6-8 business days) if the sum of your order is more than $79. The involved products are as following:
    http://www.lightinthebox.com/c/cosplay-and-costumes_2284
    3. We are sorry that we are not able to tell you the detailed promotion period.
    But we do have promotions from time to time.
    In this case we suggest that you can register our newsletter for exclusive benefits.
    As long as a special deal is available, you will get an email and be informed on time.
    Please feel free to ask if you have further questions.

    By Vivien Dec 21, 2015 Was this answer helpful? (1) (0)

  • Guaranteed ship in 24 hours

    This items is marked "shiped in 24 hour " so guaranteed to be send than 24 hours, it's been more than 48 hours is that normal ?
    I wonder because I really need it for halloween.
    sincerally

    By Devzio Oct 12, 2015

    Reply(1)

    Please input your reply.

    Sorry that "shipped within 24 hours" service is not available for this product.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    If you have any further questions on your order, please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Vivien Oct 12, 2015 Was this answer helpful? (0) (0)

  • If I buy this item but it does not fit me can I resend it to get a better fit?

    I'm 6.1 feet, what would be the best fit in height for me and if it doesn't fit can resend to get a better fit?

    By Daniel Marzo Sep 11, 2015

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you. We hope you enjoy shopping here with us.
    Please refer to our return policy:http://www.lightinthebox.com/index.php?main_page=return_policy

    By Haley Sep 11, 2015 Was this answer helpful? (0) (0)

  • Okay so most of my measurements are for an M but I also weigh 70kg and am 182cm what do?

    Should I just buy an XL and get it sized down by a tailor?

    By Maximilian Mar 15, 2015

    Reply(1)

    Please input your reply.

    In your case, I suggest you order the size which can meet your biggest measurement and alter the other parts when it is delivered. But please kindly understand that alteration fee is incurred on you.
    Hope you enjoy shopping here with us.

    By Vivien Mar 16, 2015 Was this answer helpful? (0) (0)

  • can u make the costume to fit my sizes?

    will you be able to make a costume to my size and I have it before the 21st of June. here are my sizes:
    Neck: 40cm
    Chest: 96cm
    Waist: 84cm
    Hip: 104cm
    Arm: 62cm
    Height: 195cm

    By luke May 17, 2014

    Reply(1)

    Please input your reply.

    Sorry, this costume is not available for custom size due to its design. Please look over other similar ones that we do offer such service. Thank you for shopping with us.

    By Bo May 18, 2014 Was this answer helpful? (0) (0)

  • Is it possible to get this order in 4 days!!???

    is it possible to get it in 4 days cuz i need this ASAP!

    By Iyleen Oct 26, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that it cannot be delivered in 4 days.
    Thank you for shopping with us:)

    By Smile Oct 27, 2013 Was this answer helpful? (0) (0)

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