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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping method

    Hi if I order this dress tomorrow will I get it before August 1st for a wedding?? I wear size 10 in U.S.

    By Dorcas Jul 21, 2015

    Thanks a lot for visiting our web. Kindly follow these steps to check the shipping time.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Alison Jul 22, 2015 Was this answer helpful? (0) (0)

  • Can a swatch of the fabric be mailed to me before I make an order?

    Can a swatch of the fabric be mailed to me before I make an order?

    By Sabine Jan 03, 2014

    Please order the swatch book on this link:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Hope you enjoy shopping here with us:)

    By Dale Jan 05, 2014 Was this answer helpful? (0) (0)

  • Dress material

    Is it possible to have this dress made in a silver sequin/sparkley/metallic fabric?

    By May Jul 08, 2013

    Sorry that the fabric type can't be customized. Please check if the similar ones in sequined fabric can meet your satisfaction:
    http://www.lightinthebox.com/ns/trumpet-mermaid_v1261t0/floor-length_v1282t0/sequined_v1334t0/special-occasion-dresses_c2048
    Thank you for shopping with us:)

    By Dale Jul 08, 2013 Was this answer helpful? (0) (0)

  • Shorten dress?

    Would there be any way to make this dress a little shorter? Would like it cut about mid-calf...??

    By Danielle Flynn Mar 18, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale Mar 18, 2013 Was this answer helpful? (0) (0)

  • Different tailoring times

    Hi,
    I notice you give a tailoring time of 7-9 days and others are greater? How long would tailoring take for the dress inspired by Renee Bargh? I would also need to expedite shipping to Australia

    By Kristine Feb 23, 2013

    Thanks for your question.
    Please kindly note that because it is Chinese New Year season now, the supplier need more time to make it.
    And we will need a tailoring period of 16-19 business days and shipping time of 3-8 business days for that dress because it is made from scratch now.
    Hope you enjoy your shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • WHAT ARE OTHER NAMES FOR THE WATERMELON COLOR? BECAUSE I NEED THIS DRESS IN CORAL COLOR. Taffeta Tru

    WHAT IS THE WATERMELON COLOR CLOSEST TO? BECAUSE I NEED THE COLOR CORAL FOR MY BRIDEMAIDS DRESSES. AND WANT TO MAKE SURE ITS THE RIGHT COLOR

    By naphisa03 Jan 29, 2013

    Thanks for your question.
    We are sorry that we do not have a color named color coral color in our site. And watermelon is the closest color to color coral.
    Please click the link for color chart in our site for more information:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Jan 30, 2013 Was this answer helpful? (0) (0)

  • I need the dress in March, so when should I start ordering? I live in Anchorage, Alaska.

    I really like the "Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh" it blew me away. But I didn't want to rush my time into buying the dress. I want to know how long will it take to make the dress and how long shipping will be.

    By susan Jan 23, 2013

    Thanks for your question.
    Please kindly know that we will need a tailoring period of 7-9 business days and shipping time of 3-8 business days for that dress because it is made from scratch. So we may suggest you place the order a month before the occasion.
    Hope you enjoy your shopping here.

    By Smiley Jan 24, 2013 Was this answer helpful? (0) (0)

  • HELLO, i need this dress by february 1st. is there any way to get it that quickly?

    HELLO, i need this dress by february 1st. is there any way to get it that quickly?

    By JD Jan 22, 2013

    Thank you for your inquiry.
    You can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch. If you choose expedited shipping method(fastest shipping method here) when you checkout, it takes about 10 to 14working days to you.
    This is the fastest time. We are afraid that the time is not enough for you to get it by Feb 1st.

    By Joy Jan 22, 2013 Was this answer helpful? (0) (0)

  • Hi, I was hoping to order this dress in a really vibrant yellow.. is the DAFFODIL color

    chart a bright yellow or a pastel yellow ? Thank you

    By Lisa Roberts Jan 04, 2013

    Thank you for your inquiry.
    Please check this color chart:http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you can enjoy shopping here.:)

    By Joy Jan 07, 2013 Was this answer helpful? (0) (0)

  • I need the dress by january 31 if I orderd it today will I get it ?? it is for my daugther wedding

    If I make it custom make sholud I get it by January 31 ???

    By leelisa Dec 16, 2012

    Thanks for inquiry. The dress is made to order, so we need tailoring time and shipping time. The tailoring time is about 7-9 business days. The shipping time is different for different shipping method. For Expedited shipping method, the shipping time is 3-5 business days. You can receive it in about 10 to 17 business days by expedited shipping. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Dec 16, 2012 Was this answer helpful? (0) (0)

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