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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Length of Dress

    This is the only dress i like and i need to have a dress within a couple of weeks! i have literally looked everywhere, i was just curious as to whether you could alter the length of the dress? By this i mean do you do this style dress in an 'Over the Knee' option, as that would be perfect. I really want this dress, but i am not keen on the length and thought it would be worth asking as i am that interesting it buying it.
    Thankyou

    By Ellie Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Ellie,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for knee-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

    By Smile Jan 17, 2012 Was this answer helpful? (0) (0)

  • Delivery period

    What is the delivery period please? From when we order the dress

    Regards

    Tanya

    By tanyabezzina Aug 15, 2016

    Reply(1)

    Please input your reply.

    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By Joaquin Apr 06, 2016 Was this answer helpful? (0) (0)

  • About the colourof the dress?

    Hi, I am interested in a particular but I don't like the fact that I cant see the dress in the colour I like! is there a way how I can see the colours of the dress before I have to order. thank you

    By fel borg Aug 15, 2016

    Reply(1)

    Please input your reply.

    For more details, please check on the color chart: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Fabio Mar 25, 2016 Was this answer helpful? (0) (0)

  • I am size 14 Australia size, which size I have to order.

    I am size 14 in Australian size, which size I have to order to match size 14.

    By Norma Nabeeh Aug 15, 2016

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Vivien Feb 13, 2016 Was this answer helpful? (0) (0)

  • Shipping method

    Hi if I order this dress tomorrow will I get it before August 1st for a wedding?? I wear size 10 in U.S.

    By Dorcas Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks a lot for visiting our web. Kindly follow these steps to check the shipping time.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Alison Jul 22, 2015 Was this answer helpful? (0) (0)

  • Can a swatch of the fabric be mailed to me before I make an order?

    Can a swatch of the fabric be mailed to me before I make an order?

    By Sabine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please order the swatch book on this link:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Hope you enjoy shopping here with us:

    By Dale Jan 05, 2014 Was this answer helpful? (0) (0)

  • Dress material

    Is it possible to have this dress made in a silver sequin/sparkley/metallic fabric?

    By May Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry that the fabric type can't be customized. Please check if the similar ones in sequined fabric can meet your satisfaction:
    http://www.lightinthebox.com/ns/trumpet-mermaid_v1261t0/floor-length_v1282t0/sequined_v1334t0/special-occasion-dresses_c2048
    Thank you for shopping with us:

    By Dale Jul 08, 2013 Was this answer helpful? (0) (0)

  • Shorten dress?

    Would there be any way to make this dress a little shorter? Would like it cut about mid-calf...??

    By Danielle Flynn Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:

    By Dale Mar 18, 2013 Was this answer helpful? (0) (0)

  • Different tailoring times

    Hi,
    I notice you give a tailoring time of 7-9 days and others are greater? How long would tailoring take for the dress inspired by Renee Bargh? I would also need to expedite shipping to Australia

    By Kristine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly note that because it is Chinese New Year season now, the supplier need more time to make it.
    And we will need a tailoring period of 16-19 business days and shipping time of 3-8 business days for that dress because it is made from scratch now.
    Hope you enjoy your shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • WHAT ARE OTHER NAMES FOR THE WATERMELON COLOR? BECAUSE I NEED THIS DRESS IN CORAL COLOR. Taffeta Tru

    WHAT IS THE WATERMELON COLOR CLOSEST TO? BECAUSE I NEED THE COLOR CORAL FOR MY BRIDEMAIDS DRESSES. AND WANT TO MAKE SURE ITS THE RIGHT COLOR

    By naphisa03 Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    We are sorry that we do not have a color named color coral color in our site. And watermelon is the closest color to color coral.
    Please click the link for color chart in our site for more information:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Jan 30, 2013 Was this answer helpful? (0) (0)

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