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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Colors?

    Hi could you please tell me if the dark green or jade is close to emerald green in color? Where would I check the colors out on the page? Thank you.

    By Elizabeth Aug 15, 2016

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    Please refer to our color chart to find more details at:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Vivien Apr 09, 2015 Was this answer helpful? (0) (0)

  • Please let me know how fast you could deliver this dress? i live in Doha, Qatar (Middle east)

    If i make the order by tomorrow morning will the dress reach me before the 24th of April?

    By Rozelle Aug 15, 2016

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  • Do you have pictures in Pearl Pink?

    We want this dress for bridesmaid for my sister's wedding. Do you have pictures of this dress in pearl pink? Do you do custom made for this dress?

    By Sylvia Aug 15, 2016

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    Dear Sylvia,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Mar 29, 2012 Was this answer helpful? (0) (0)

  • Can you ship to different locations through same order and how long is the dress available?

    Hello there,

    I want to buy this dress for my bridesmaids. The shipping will be to two different locations two of them will go to Spain, one of them to the UK. Is this possible? or do I need to place different orders.

    Second question, my wedding is in September, and I am not sure what sizes my bridesmaids will need depending on their sizes at the time near the wedding. Is this dress going to be available by May // June time?

    Thank you very much

    Vanesa

    By Vanesa Aug 15, 2016

    Reply(1)

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    Dear Vanesa,
    1, If you need the dress to be shipped to the different places, you might need to order them separately into two orderes. Or, after placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    2, We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

    By Smile Feb 05, 2012 Was this answer helpful? (0) (0)

  • a question

    When taking my measurements according to your chart, Im in between a 6 and 8. Which size would be the best?

    By val Aug 15, 2016

    Reply(1)

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    Dear val,
    It’s usually best to go with the size matching your largest measurement bust, waist or hip, and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

    By Smile Jan 19, 2012 Was this answer helpful? (0) (0)

  • Dear Light box team, could you make this dress with my customer measurements?

    Dear Light box team, could you make this dress with my customer measurements?
    Thanks
    Nina

    By Nina Aug 15, 2016

    Reply(1)

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    Dear Nina,
    We are sorry that this dress is not available in custom sizes due to its design. Please look over the additional items we currently have on offer.

    By Smile Jan 05, 2012 Was this answer helpful? (0) (0)

  • Ademas de los gastos de envio que se suman al vestido, hay algun gasto adincional de portes o de pag

    Ademas de los gastos de envio que se suman al vestido, hay algun gasto adincional de portes o de pagos en la aduana?
    Es decir, se paga el vestido 115,76e mas los gastos de envio aproximadamente 21e. La suma sería el total e gastos incluida la entrega en tu domicilio. O por el contrario hay algún gasto adicional de porte o aduana?
    A cuanto asciende ese importe?

    By gema Aug 15, 2016

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    Estimado/a Cliente
    Hola.
    Gracias por su interés en LightInTheBox.
    Aparte del valor del producto, se necesita pagar unos gastos de envío para este producto:

    Para conocer los gastos de envío, visite esta página por favor:
    http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
    La normativa aduanera es muy dinámica y depende de cada producto y país, por lo que no podemos ofrecerle información detallada al respecto. Hay clientes que pagan la aduan y otros no.
    Saludos
    LightInTheBox

    By Olivia Mar 04, 2012 Was this answer helpful? (0) (0)

  • Quiero saber como se solicita que hagais el vestido a medida

    Donde hay que poner las medidas para que lo hagais a medida? esque para añadirlo al carrito solo me deja poner las tallas que teneis y no una medida personalizada.

    By Esperanza Aug 15, 2016

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    Estimado/a Cliente
    Hola.
    Gracias por su interés en LightInTheBox.
    Lamentamos que no ofrezcamos servicio de hecho a medida para este vestido, debido de que el modelo es especial.
    Sólo las tallas demostradas son disponibles.
    Saludos
    LightInTheBox

    By Olivia Feb 21, 2012 Was this answer helpful? (0) (0)

  • Buenas tardes me podeis decir a la hora de seleccionar la talla como va? muchas gracias

    Se casa mi hermano el 10 de marzo y me gustaria ir con un vestido tipo flamenca como el KATARINA- Vestido de Noche de Tafetán, necesito saber como elegir la talla no se como va si tienes la talla 40 que opción tengo que poner? Gracias

    By Chari Aug 15, 2016

    Reply(1)

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    Estimado/a Cliente
    Hola.
    Gracias por su interés en LightInTheBox.
    Por favor chequee la tabla de talla en esta página para seleccionar la más adaptada
    http://www.lightinthebox.com/html/All-You-Need-To-Know_es.html?tab=2
    Saludos
    LightInTheBox

    By Olivia Jan 12, 2012 Was this answer helpful? (0) (0)

  • Envio

    Olá, gostaria de saber se eu fizer o pedido de um vestido , ele chegará atá dia 31 ? para que eu passe o ano novo com ele. aguardo o retorno OBRIGADA

    By Noemi Aug 15, 2016

    Reply(1)

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    "Bom dia

    Muito Obrigado pelo seu interesse e confiança na LightInTheBox.com.
    Por favor faça uma simulação da sua compra para poder saber o preço.

    Para quaisquer questões ou dúvidas sobre os tempos de processamento e entrega, por favor, consulte o link em baixo.
    http://help.lightinthebox.com/pt/index.php?pg=kb.page&chapter=1155&id=2525


    Para quaisquer questões ou dúvidas sobre os métodos de pagamentos aceites pelo nosso site, por favor, consulte o link em baixo.
    http://help.lightinthebox.com/pt/index.php?pg=kb.page&chapter=1157&id=2543

    Para quaisquer questões ou dúvidas sobre os métodos de entrega dos pedidos, por favor, consulte o guia de métodos de entrega link em baixo.
    http://help.lightinthebox.com/pt/index.php?pg=kb.page&chapter=1155&id=2524

    Light in the box
    "

    By Marcelo@LITB Dec 14, 2011 Was this answer helpful? (0) (0)

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