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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • returns

    can I return these shoes? they ended up being way too big.

    by mayesking Feb 11, 2017

    Reply(1)

    Please input your reply.

    Dear customer,
    you can contact with our after sales assistant to check your order and you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html thank you for your purchase. Please feel free to ask if you have further questions.

    by hangyu Feb 11, 2017 Was this answer helpful? (0) (0)

  • Are these shoes dyeable ?

    I would like to purchase these shoes are they dyeable?

    by michele Feb 05, 2017

    Reply(1)

    Please input your reply.

    Yes, these shoes are dyeable.
    Thank you.

    by Ana Feb 05, 2017 Was this answer helpful? (0) (0)

  • Return asap

    I need these returned and my money back I have gone through hell with these shoes you will refund me asap or my lawyers will be in touch. And never will I order again.

    by Stacy Pyles Aug 15, 2016

    Reply(1)

    Please input your reply.

    In your case, please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    by ana_remote May 26, 2016 Was this answer helpful? (0) (0)

  • Sizing

    I need to know so I can get these for graduation for my daughter she wears 8-8 1/2- so what do I order for that size on your site ?

    by Stacy Pyles Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please take your foot measurements, then refer to the size chart in ""product details"" to determine best size. Different designs may have different size charts.
    We hope you enjoy shopping here with us.

    by ana_remote May 12, 2016 Was this answer helpful? (0) (0)

  • Sizing

    What size do I order if I wear 8 - 8 1/2 thank you

    by stacypyles Aug 15, 2016

    Reply(2)

    Please input your reply.

    Please take your foot measurements, then refer to the size chart in ""product details"" to determine best size. Different designs may have different size charts.
    We hope you enjoy shopping here with us.

    by ana_remote May 11, 2016 Was this answer helpful? (0) (0)

    I need to know this is for graduation

    by Stacy Pyles May 11, 2016 Was this answer helpful? (0) (0)

  • Mark a gift on box

    Hi! Can you make a mark on the box that its a gift? I pay you full money, but my cauntry need to pey customs duty if summ is biger than 22 eur.. and it complicated, becsuse i live far from our capital... i wont to get this in my willage mail! Can you? ☺

    by Elīna Aug 15, 2016

    Reply(1)

    Please input your reply.

    Unfortunately we are unable to mark your package as a present or a product sample. Additionally, we cannot change the printed invoice amount. Any actions that try to avoid or decrease any import duties may result in customs clearance problems or transportation delays. Sometimes packages are even sent back by the customs agency.

    Please refer to the following link for information regarding customs duties:
    http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
    Hope you enjoy shopping with us.

    by Fabio May 03, 2016 Was this answer helpful? (0) (0)

  • What is the actual heel height? Your answer was not helpful.

    I asked "What is the actual heel height?". You answered "The heel height of these shoes is 5-7 cm". Do you mean I can choose the heel height?

    If not, what is the ACTUAL heel height? Your product description says 7cm. Customer reviews say 5cm. You have just given me a range and I would like to know the actual height. Is it 5cm, or 7cm?

    by Ellen Aug 15, 2016

    Reply(1)

    Please input your reply.

    Hello, the actual height of the heels is 2.76 in 7cm.
    Thank you for contacting us

    by Fabio Apr 11, 2016 Was this answer helpful? (0) (0)

  • What is the actual heel height? The product description says 7cm, but customer reviews say 5cm.

    What is the actual heel height? The product description says 7cm, but customer reviews say 5cm. Thanks.

    by Ellen Aug 15, 2016

    Reply(1)

    Please input your reply.

    The heel height of these shoes is 5-7 cm.
    We hope you enjoy shopping here with us.

    by ana_remote Apr 09, 2016 Was this answer helpful? (0) (1)

  • I need help in read the shoes chart I wear a size 10 shoes. what will that be on the shoes chart

    the shoes that i order where to small the size was 40 off the chart i thought that was a 10 but it was not help me to get the right size shoes. i love the shoes just need a size 10. thanks

    by Max Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please take your foot measurements, then refer to the size chart in ""product details"" to determine best size. Different designs may have different size charts.
    We hope you enjoy shopping here with us.

    by Alison Aug 11, 2015 Was this answer helpful? (0) (0)

  • size chart for this shoe is euro, confirm size 9.5 in usa.

    PLEASE CONFIRM SIZE 9/1/2 USA SIZE TO EURO SIZE BUYING A GIFT EUROSIZE= ? thank you much Kathy

    by kathy guida Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please take your foot measurements, then refer to the size chart in ""product details"" to determine best size. Different designs may have different size charts.
    We hope you enjoy shopping here with us.

    by Vivien Apr 26, 2015 Was this answer helpful? (0) (0)

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