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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is this dress available to order using custom measurements?

    I see that other customers have noted ordering using custom measurements. I do not see the option to order using custom measurements on the order page though. I am mostly concerned that I would need the dress to be cut a bit longer due to my 6 ft height. Can you please advise what options there are? Thank you.

    By Leslie Mar 06, 2016

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom size due to its design. Please look over other similar ones that we do offer such service. Thank you for shopping with us.

    By LITB CS Mar 07, 2016 Was this answer helpful? (1) (0)

  • How do I know what the color belt will look like?

    I would like this dress but want the Ruby belt. Can you send pictures so I can make my decision :)

    By Christina Hende Nov 21, 2015

    Reply(1)

    Please input your reply.

    1. You can choose the belt color.
    2. Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you.
    But kindly click this link to check the color chart for reference:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    By Alison Nov 22, 2015 Was this answer helpful? (0) (0)

  • WHAT FABRIC MATERIAL IS USED FOR THIS DRESS

    CAN YOU MAKE THIS DRESS IN LIME GREEN COLOUR

    By JULIET Nov 08, 2015

    Reply(1)

    Please input your reply.

    Its fabric is lace. And its lining fabric is satin.
    Please feel free to ask if you have further questions.

    By Vivien Nov 08, 2015 Was this answer helpful? (0) (0)

  • Remove Train

    Is it possible to have dress made without a train? Just for it to be floor length all the way around?

    By Charlene Smaw Dec 15, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us.

    By Bo Dec 15, 2014 Was this answer helpful? (0) (0)

  • If I order today

    When will item be here if I order today and want it by November 24th. Will it make it by then?

    By Linda Nov 06, 2014

    Reply(1)

    Please input your reply.

    Tailoring will take 10-14 business days. Delivery takes 3-8 business days depending on the shipping method you pay for. Hope you enjoy shopping here with us.

    By Bo Nov 06, 2014 Was this answer helpful? (0) (0)

  • How do I measure my waist with this type of back? I would like the dress to fit snug.

    How do I measure my waist with this type of back? I would like the dress to fit snug.

    By Alecia Sep 16, 2014

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping with us.

    By Bo Sep 16, 2014 Was this answer helpful? (0) (0)

  • Could this be delivered before 8th april

    Could this be made within a few days and shipped out using the expedited shipping? If I order can it be rushed? I'm getting married on the 9th April and would really need it for 8th

    By Jleigh Mar 22, 2014

    Reply(1)

    Please input your reply.

    We are unable to rush it to deliver by April 8. Thanks for your inquiry.

    By Dale Mar 23, 2014 Was this answer helpful? (0) (0)

  • Change neckline to a square neckline with thw same sleeve?

    Hello,
    I wonder if you can make he same dress but with a square neckline and the same sleeves? Thank you for your response.

    Very interested,
    Aury.

    By Aury Jan 18, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Jan 19, 2014 Was this answer helpful? (0) (0)

  • Can you please tell me if the sleeves are off the shoulder or not. In your picture it doesn't look

    off the shoulders but in a customers picture it did. Also, a customers picture showed the back with a very long ribbon down the back but in your picture there is not long ribbon hanging. I am 5'10" can you order the dress with extra length?

    By Beth Jul 12, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that it will be as shown in the picture. You can take the sleeves off the shoulder or not. That ribbon is the lace-up tie. You can put it inside. You can order the dress in custom size so that it will be made to your size.
    Thank you for shopping with us:)

    By Smile Jul 14, 2013 Was this answer helpful? (0) (0)

  • Returns Policy

    What happens if I buy this dress in a custom size and I don't like it once I've got it, am I able to return it for a full refund??

    Lisa

    By Lisa Jun 30, 2013

    Reply(1)

    Please input your reply.

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Thank you for shopping with us:)

    By Dale Jun 30, 2013 Was this answer helpful? (0) (0)

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