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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • does the dress i order come exactly like the picture?

    i love the neckline and the train im just curious as to whether or not it comes exacly as shown

    By kim Nov 16, 2014

    Yes, it will be delivered as shown in the pictures.
    Hope you enjoy shopping here with us.

    By Bo Nov 16, 2014 Was this answer helpful? (0) (0)

  • Can I order this or any other mermaid gown in black?? I can't seem to get any answers with reading.

    I am really wanting to order a mermaid similar to this in black is it possible??

    By Latoya Feb 20, 2014

    Please kindly understand that for our wedding dresses, black color is not available now.
    Thanks for your inquiry.

    By Dale Feb 20, 2014 Was this answer helpful? (0) (0)

  • Which petticoat is suitable for this dress?

    I would like to know which petticoat for this dress suit well?

    By Rose May 08, 2013

    The following petticoat is recommended to go with this dress:
    http://www.lightinthebox.com/Nylon---Tulle-Floor-length-Wedding-Petticoats--0061-3-_p155989.html
    Hope you enjoy shopping here with us:)

    By Dale May 08, 2013 Was this answer helpful? (0) (0)

  • Does the dress have any pickups in the back to take the train off of the floor for a reception?

    Does the dress have any pickups in the back to take the train off of the floor for a reception? I am trying to determine if I need a another dress for my reception that I can dance in...

    By Criste Feb 07, 2013

    Thanks for your inquiry. It will be convenient for you to dance, and the train will be make you more elegant. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 07, 2013 Was this answer helpful? (0) (0)

  • how do i cancel my order

    how do i cancel my order and make a fresh one. i am changing my mind about he previously ordered goods. i need to make fresh orders.

    By dorothy Sep 09, 2012

    Dear Customer,
    Thanks for your inquiry. Let me show you how to cancel ur order from your account:
    1,pls click this link:https://www.lightinthebox.com/index.php?main_page=account
    2,pls click ur order number you want to help with.
    3, on the order detail page, right beneath the grand total part, you will find a gray link "cancel this order". pls click it.

    Hope you make your fresh orders sucessfully.

    By Smile Sep 14, 2012 Was this answer helpful? (0) (0)

  • What is the actual material called that the frills are made out of?

    Is it ORGANZA? I have this dress and i'm wanting to buy a sash for it made out of the material to match the frilly stuff.. and was wanting to know if thats what it was called. Thank you!

    By Emily Harden Feb 25, 2012

    Dear Emily Harden,
    The fabric is taffeta. Hope you enjoy your shopping here:)

    By Smile Feb 27, 2012 Was this answer helpful? (0) (1)

  • Do you have any picture of this dress in Ivory I can see?

    I am really loving this dress, wondering what the quality of material is, and if anyone has a picture of it in ivory. Thanks

    By Becky Jan 15, 2012

    Dear Becky,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Jan 17, 2012 Was this answer helpful? (0) (0)

  • Is there any way to bring up the waist about 3 inches and legnthen the dress?

    I love this dress but don't want it to hug my hips so much. Can the waist be brought up 2 or 3 inches so that the skirt begins mid hip, Atleast in the front?

    By Danelle Dec 12, 2011

    Dear Danelle,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Dec 13, 2011 Was this answer helpful? (0) (1)

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