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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping

    I see that tailoring is 10-14 days but expedited shipping is 3-5 days. If I order this dress tomorrow, when will it be here? I'm getting married on 10/10/14.

    By CJ Sep 30, 2014

    Sorry, this dress is made to order and requires a tailoring time of 10-14business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. Hope we can serve you better in the future. Have a nice day!

    By Bo Oct 01, 2014 Was this answer helpful? (0) (0)

  • Can it be made without the belt?

    Can this be made without the belt?

    By Vicki M Mar 15, 2014

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Mar 16, 2014 Was this answer helpful? (0) (0)

  • Can I order this dress in Daffidol or Blue? I can pay extra?

    Can I order this dress in Daffidol or Blue? I can pay extra?

    By Gem Sep 17, 2013

    This dress is specially designed to have the listed colors. Our tailor don't make other color for it. Sorry for inconvenience caused.

    By Dale Sep 17, 2013 Was this answer helpful? (0) (0)

  • Can I remove the belt

    Will I be able to remove the belt on my own once I receive it?

    By Tia Aug 29, 2013

    Belt cannot be removed. Thank you for shopping with us:)

    By Dale Aug 29, 2013 Was this answer helpful? (0) (0)

  • 'Waist to hem' or 'hollow to waist' measurement?

    Hi,

    I have a short torso, is it possible to have this custom made with the waist-to-hem measurement incorporated into the dress?

    By Sylvia Aug 23, 2013

    Please be kindly noted that if order the dress in custom size you can provide more detail measurements including the waist-to-hem measurement. Then we will make the dress accordingly.
    Thank you for shopping with us:)

    By Smile Aug 25, 2013 Was this answer helpful? (1) (0)

  • how can I see a picture of this dress in the other colours?

    I like this dress but wanted to see the white and pink options please!

    By jan Mar 27, 2013

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Mar 27, 2013 Was this answer helpful? (0) (0)

  • is it possible to get this dress without the long train?

    This dress is beautiful but I think the train is too long. Can it be made without it?

    By Jr Oct 12, 2012

    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Oct 12, 2012 Was this answer helpful? (0) (0)

  • question

    Hi,

    Is it possible to make this dress with a sweet heart ?

    By Foufou Sep 13, 2012

    Dear Customer,
    Thanks for your inquiry. Sorry to say that we could only make the dress exactly like the shown picture. Wish we could help you more.

    By Smile Sep 14, 2012 Was this answer helpful? (1) (0)

  • do you have to wear a petticoat with this dress? So you do, what kind of petticoat to buy?

    Just want to ask that is it necessary to wear a petticoat under this dress? and if you can recommend what kind of petticoat that the model wore in the picture?

    And also how low down the leg do you start to see all the organza decoration on the bottom of the dress. I am 5 feet 2 inches (160cm). Thanks.

    By vnvn Aug 03, 2012

    Our model is not wearing a petticoat. As this dress is fully lined, there is no need to wear a petticoat with it. The organza decoration starts about 20cm above the knees. Hope you enjoy shopping with us:)

    By Smile Aug 06, 2012 Was this answer helpful? (0) (0)

  • question

    please let us know what kind of petticoat to go with this dress. Thanks

    By vnvn Aug 02, 2012

    We recommend this petticoat:
    http://www.lightinthebox.com/Nylon---Tulle-Floor-length-Wedding-Petticoats--0061-3-_p155989.html
    It brings you not only extremely puffy look but also greater savings. You can choose it from the "product promotion" below the dress.

    By Smile Aug 03, 2012 Was this answer helpful? (0) (0)

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