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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is the tailoring time for this dress quoted (7-9 business days) accurate?

    would like to know how long the tailoring will be?

    By tashika Apr 26, 2013

    Yes. Tailoring time of this dress will take 7-9 business days. Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Apr 26, 2013 Was this answer helpful? (0) (0)

  • Could I change the color?

    Hi, I love the dress, but there is no any color I am looking for.
    It is possible to make mint color for the dress?

    By Evonne Apr 23, 2013

    Please kindly understand that only the options in the drop down menu are available for this dress now. We are sorry that we can't custom the coloring for it. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Dale Apr 23, 2013 Was this answer helpful? (0) (0)

  • 5cm extra for custom measurements to fit high heels

    Hi,
    I will be ordering 2 of these dresses for my brother's wedding by using the custom measurements option. My query is around your note of:
    ' To fit high heels, we'll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains'.
    Because myself and the other bridesmaid will be wearing shoes with different heel heights to the 5 cm, can I ask for you to not include this extra 5cm as we will be including our own heel heights when measuring our 'height' and 'follow to floor'?

    Thanks,

    Truc

    By Truc Feb 21, 2013

    Thanks for your question.
    Please kindly note that in order to fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains.
    If you'd like the dress longer to better fit a higher heel, please add the length you need on to your hollow to the floor and height measurements (e.g. if you'd like to wear 12cm heels, just add 7cm to your hollow to floor length and height measurements).
    Here is our guide for helping you to get your measurements exactly right:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Feb 22, 2013 Was this answer helpful? (1) (0)

  • Alteration

    Hello can this dress be made without the flower detail at the top? And would it be possible to have a slit in the skirt up to about thigh length? Thank you.

    By Kate Feb 17, 2013

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (0)

  • are the size measurements in US or UK?

    are the size measurements in US or UK?

    By Megan Jan 29, 2013

    Thanks for your question.
    Because the size chart on our site is our own size chart, we do not have size equivalence to US or UK size here. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart to determine which size will fit you best.
    Here is the link for the guide to get your measurements exactly right:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Jan 30, 2013 Was this answer helpful? (0) (0)

  • is it possible for me to get that dress in guava

    is it possible for me to get that dress in guava

    By heather Oct 02, 2012

    Thank you for your inquiry.
    Sorry for that we dont have that color
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 02, 2012 Was this answer helpful? (0) (0)

  • Can this dress be altered to fit longer?

    I'm a bit over 5'7 and would like to wear this dress in heels. I don't want the shoes showing so can the dress be made longer so it still hits the floor?

    By Erin Aug 24, 2012

    Thank you for your inquiry.
    Please check the size chart in middle of the page, the dress is made according to that size chart, we can even do customer size for this dress ,for more detail information you can click this link to chat with our online operators
    https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Aug 24, 2012 Was this answer helpful? (0) (0)

  • Would it be possible to have 3 made, in back, but knee length pencil bottom instead of floor?

    Could I please order to have 3 dresses made with custom measurements, like two size 8 and one 10 for my bridesmaids? I want strapless sweetheart top, black, nice satin, pencil to just under the knee and tight. What would the price be and how long will it take to be made and shipped to Australia?
    It's urgent.
    Thanks x

    By Carla Jan 28, 2012

    Dear Carla,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for knee-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

    By Smile Jan 29, 2012 Was this answer helpful? (0) (0)

  • Hi, I was wondering if the color shown (I believe it's Regency) is more of a blue or purple?

    It's hard to tell from the photos because all the Regency shown dresses come up different colors on the computer screen.

    By Amber L Jan 27, 2012

    Dear Amber L,
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Jan 28, 2012 Was this answer helpful? (0) (0)

  • Is there anyway that the dress could be altered at all?

    I'm a size 8 around the top area of my body, although my hips are a size 10. Which is very difficult, although I love this dress.

    By Danielle Jan 14, 2012

    Dear kerry jones,
    Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

    By Smile Jan 16, 2012 Was this answer helpful? (0) (0)

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