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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Extra fabric

    Is it possible to order extra fabric with the dress? In particular the lace fabric used on the back of the dress? Thanks.

    By HL Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Nicole Nov 09, 2015 Was this answer helpful? (0) (0)

  • When will I get it?

    When would I get a dress if I needed a custom measurement dress? For plus size

    By Kas Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks a lot for visiting our web. Kindly follow these steps to check the shipping time.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Alison Jul 21, 2015 Was this answer helpful? (0) (0)

  • a wrap/shawl with this dress

    is it possible to order a wrap/shawl with this dress same colour and fabric and how much it cost

    By Ban Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that we don't have the service to make matching wrap/shawl for our dresses now. But you can buy some extra fabric to make it by your local tailor.

    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 21, 2013 Was this answer helpful? (0) (0)

  • I have an event on Feb 9, 2013. Would I get this dress in time if I did custom fit?

    Or would it be better to get a standard size?

    By Heather Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    As we require a tailoring period of 7-9 working days and shipping time of 3-8 business days, there’s a chance your dress may not arrive by your deadline Feb 9, 2013.
    And please kindly see that the time for standard size is same to the time for custom measurements.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
    Hope you enjoy shopping here.

    By Smiley Jan 24, 2013 Was this answer helpful? (0) (0)

  • Can It be delivered to Hong Kong on Oct 7, 2012

    I am living in Vancouver and will fly to HK on Oct 6, if I order on Sept 20, can you confirm it must be arrived on Oct 7, 2012 cause I need it for my daughter's wedding.

    By brenda Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for coming our websites. As we require a tailoring period of 17-22 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of Oct.7. While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    By Smile Sep 19, 2012 Was this answer helpful? (0) (0)

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