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  • additional shipping and excise duties

    on your terms and conditions it mentions possible additions shipping and excise duties maybe payable . please could you confirm i would not have to pay these for an item to be delivered to the UK ? i do not wish to recieve additional costs after recieving a bill on your website and confirm of order .

    By sarah Oct 26, 2012

    Reply(1)

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    Thanks for your question.
    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.

    By Smile Oct 26, 2012 Was this answer helpful? (0) (0)

  • having looked through your site for a dress for a masquerade ball in dec i liked this syle most

    i am a size 16 jean and size 18/20 blouse due to my 38GG bust size i would be happy to pay for made to measure do you think that i could be provided with extra material for modesty in the chest area . could you perhaps recommend another style you feel would be suitable as i need to wear a bra underneath

    By sarah Oct 25, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    For this dress, you can choose customer measurement and we can tailor it just as your size.
    Hope you enjoy shopping here:)

    By Smile Oct 25, 2012 Was this answer helpful? (0) (0)

  • can you tell me what kind of bra is best for this dress? I want to look spectacular in it!

    what kind of bra would you recommend for this dress?

    By Akesha Oct 03, 2012

    Reply(1)

    Please input your reply.

    Please kindly check this link to have a look: http://www.lightinthebox.com/Cotton---Silicone-Invisible-Adhesive-Wedding---Party-Bra--0986-356-_p161694.html. The bra i showed you will match this dress well.

    By Smile Oct 03, 2012 Was this answer helpful? (0) (0)

  • Extra length for dress and sleeves in custom measurement

    I'm interested in the dress and would need custom measurements. Since it is long sleeved, how can I be sure the sleeves are also lengthened as well as the entire length of the dress. I'm 6'2" so it's an issue.

    Thank you!.

    By Barb Sep 25, 2012

    Reply(1)

    Please input your reply.

    We will make the dress just according to your measurement you offered and will make it suitable for you according to your body proportions.
    After you place your order, you can submit a ticket in your account to tell our tailors your arm length so they can pay attention to it and make the dress suitable.
    Here are the steps:1.Please click my account after you log in your account with us. And click the order number or view details you need to help with
    2. Then at the order details page, you will find a link in red, saying "ask about customs duties" with a yellow "?" mark just above the green bar.
    3. Please click on the link and fill in the message box with your concerns in detail about your order there.
    4. After you finish writing, please click the Next button below and then confirm and submit your ticket.
    You will get a ticket ID later for you to track in My Tickets in your account. Our customer service will and must look into your case and reply you within 1 working day.
    Thank you for your asking.

    By Smile Sep 25, 2012 Was this answer helpful? (0) (0)

  • Requesting an extra piece of material

    Hi,

    I just ordered the concerned evening dress, Order No. is: 1209190903254887, and I would like to request two small pieces of both materials, that is, elastic woven satin and chiffon. The reason being, that if the V-neck is too low I would like to do some alteration myself.

    Regards

    T. Vassallo

    By Therese Sep 19, 2012

    Reply(1)

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    Thank you for inqury. You can buy swatches: http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html. Hope you enjoy shopping with us!

    By Smile Sep 19, 2012 Was this answer helpful? (0) (0)

  • want to know that what is material....is that train made of all chiffon and satin is only on waist?

    I also want to know that I dont want that deep neck.

    By danish Sep 17, 2012

    Reply(1)

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    Thanks for your question. The dress is made of Chiffon. And the belt is made of Elastic Woven Satin. Hope you like it. :)

    By Smile Sep 17, 2012 Was this answer helpful? (0) (0)

  • Hello, I do not need any tailoring but, I need the dress within 5 days, can I pay for fast delivery?

    The shipping time is 3-8 days..but I need it by Thursday 9-20-12

    By neshia Sep 15, 2012

    Reply(1)

    Please input your reply.

    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by September 20th as you requested. Hope you enjoy your shopping with us.

    By Smile Sep 16, 2012 Was this answer helpful? (0) (0)

  • Should I order up a size?

    When ordering this dress should I order a size up. I wear a 8 in tops and a 6 in pants. I would order an 8 in this dress or should I order a 10??

    By Evelyn Sep 03, 2012

    Reply(1)

    Please input your reply.

    Please compare your own body measurements (bust, waist, hips and length) to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. Thanks for shopping with us :)

    By Smile Sep 03, 2012 Was this answer helpful? (0) (0)

  • How can I see the actual colors that a dress comes in; I can't tell just by the color name.

    There are several dresses I like; one is chiffon; the other satin. Do you have a page that I can see the actual alternate colors these dresses are available in?

    By Susan Brod Sep 01, 2012

    Reply(1)

    Please input your reply.

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Sep 01, 2012 Was this answer helpful? (0) (0)

  • Is this dress available in a Charcoal, or Dark Grey Color?

    also if I order the dress today, could I receive this dress by July 13th.

    By Annette Jun 18, 2012

    Reply(1)

    Please input your reply.

    Dear Annette,
    It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart (the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Jun 19, 2012 Was this answer helpful? (0) (0)

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