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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Length

    Hi I'm on,y 5.1 tall (about 155cm) I used to wear size 0-2 in the USA
    What size should I order ( seems like your size running small?)
    If I order by my body measurement how to measure since I'm going to wear with 4 inches hell (ur direction how to measure on the pic the model not wearing heel)

    By Grace Feb 23, 2014

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor.

    Please refer to the following professional measuring guide:
    Hope you enjoy shopping here with us.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Do you ship to Malta and how long does it take to be delivered?

    I need it in one and a half week please thanks

    By Stacie Formosa Jul 06, 2013

    We do offer delivery to Malta. Tailoring will take 7-9 business days. Expedited shipping method takes 3-5 business days on the way. We are afraid it can't be delivered so soon. Thank you for shopping with us:)

    By Dale Jul 07, 2013 Was this answer helpful? (0) (0)

  • Hello on this page is shows the model's (Yulia) size.

    In the little picture by the model what dress is she wearing and is the color regency?


    By Jennifer Oct 24, 2012

    Thank you for your inquiry. The model is wearing a size 6 of this dress. The shown color of this dress is fuchsia. Hope you enjoy your shopping here.

    By Smile Oct 24, 2012 Was this answer helpful? (0) (0)

  • Where can I see the different colours?

    Do you have something like a colour chart for the materials?

    By Nadja Sep 04, 2012

    Thanks for asking. Yes, we have a color chart. Here is the link: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1 Hope you enjoy shopping here.:)

    By Smile Sep 04, 2012 Was this answer helpful? (0) (0)

  • When ordering this dress do I go by the Chiffon or Satin colours?

    Both are in the description and description and i dont want to order the wrong thing.

    By ntotten Sep 04, 2012

    The most part of the dress is satin.
    You can chekc the satin color.
    Thank you for your asking.

    By Smile Sep 04, 2012 Was this answer helpful? (0) (0)

  • if I want to order this product i want to close it under my aram little bit can you fix it to me

    and i want to see black colour how its looking , thank you very much and i want to know how much will you charge me to kuwait country because last time i ordered and the dHL shipment charging me approximately 6$ more thank you for yr quick response.

    By manal al-jallad Dec 06, 2011

    Dear manal al-jallad,
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    Also, shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    Moreover, as with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.

    By Smile Dec 07, 2011 Was this answer helpful? (1) (0)

  • What colour is the dress?

    Can someone please tell me what colour the dress is? In the review pictures it would appear to be fushcia. I am asking this as I have just had a baby pink coloured dress delivered and all the photos and reviews on the internet show what I would call fushcia.

    By Julie Dyer Dec 01, 2011

    Dear Julie Dyer,
    The shown color is Fuchsia. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display.
    If you believe the dress you received was in wrong color, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Dec 01, 2011 Was this answer helpful? (0) (0)

  • I would like to know the colour of the dress in Lesly's photos?

    Is the colour in her photos fuschia? Or watermelon? Thankyou

    By Amelia Oct 29, 2011

    Dear Amelia,
    It is fuschia. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display.

    By Smile Oct 31, 2011 Was this answer helpful? (1) (0)

  • Donde y como hacer una transferencia bancaria?

    Me han devuelto la transferencia dos veces.

    By Fernando Jul 19, 2012

    Estimado/a Cliente,
    Gracias por su interés en LightInTheBox.
    Para conocer las formas de pago, visite esta página por favor:
    Saludos de LightInTheBox

    By Rebeca Jul 19, 2012 Was this answer helpful? (0) (0)

  • Pailetten weglassen

    Ich möchte gerne dieses Kleid nach Maß bestellen und wollte fragen ob man dann die Pailetten auf der Vorderseite weglassen kann.

    By Daniela Jun 19, 2012

    Liebe(r) Daniela,
    Bitte verstehen Sie dass jedes Kleid sorgfältig genau wie auf den Fotos zugeschnitten wird. Wir können den Stil oder Material des Kleides in keiner Weise ändern und auch nicht versprechen dass das Kleid nach der Änderung schöner aussieht.
    Für weitere Hilfe kontaktieren Sie bitte mit unserem Kundenservice. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie in Ihr Konto ein um eine Frage oder Anfrage einzureichen.

    By Emma Jun 19, 2012 Was this answer helpful? (0) (0)


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