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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Crystal brooch

    Can this dress be made without the crystal brooch or is it removable?

    By Alysha Jan 08, 2014

    We are unable to make it without the brooch. You can take it to a local tailor and remove it yourself if you really don't want it.
    Thank you for shopping with us.

    By Dale Jan 08, 2014 Was this answer helpful? (0) (0)

  • Can the dresses be made longer?

    I am 6'0" tall and always have problems when ordering "to the floor' length dresses. Can I specify the length from shoulder to the floor?

    By NSutts Oct 27, 2013

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor. Hope you enjoy shopping here with us:)

    By Smile Oct 28, 2013 Was this answer helpful? (0) (0)

  • Following is addendum to previous message:

    Following are dress preferences I have picked in order of preference:
    #00205928
    #00205883
    #00263981
    color preference:
    Watermelon or a shrimp/coral color w a med blue as 2nd choice

    By Reba S. Brown Mar 05, 2013

    Thank you for your inquiry. For the above three dresses, only #00205928 can't be made in custom measurements. The other two can and do have watermelon color available. Hope you enjoy shopping here with us!

    By Dale Mar 05, 2013 Was this answer helpful? (0) (0)

  • Since some dresses can be customized and some can not, I need to know which can.

    I have an "older" body shape and will be grandmother of the groom for a July wedding in the USA south (HOT !!!) so I assume chiffon will be the best material. I would like the
    following if at all possible so I can look my best. I am disabled and will only be able to wear special shoes or possibly a flat so I want a long dress to cover my feet.
    Full length
    chiffon
    3/4 sleeves (at least)
    design to help my middle look little slimmer

    I have selected couple and one in particular but your answer to another customer was that dress can not be customized. Can you give me some ideas on dresses that CAN be customized. Measurements are as follows:
    height 66in.
    Bust: 48in.
    waist: 46in
    hips:55in
    hollow to floor 52in.
    upper arm at fullest: 15 in.
    just below elbow 11 1/2 in.
    wrist:7in.
    The above may change slightly before time to order but I understand need for exactness.
    Thank you for your assistance.

    By Reba S. Brown Mar 05, 2013

    Thank you for visiting us:) I'm glad to tell you that this dress #00205883 can be made in custom measurements. Please click "Custom measurements" when you choose the size so that you can put your measurements for our tailors.

    If you are not sure which one can be customized in size, please check whether there is a choice for "Custom measurements" under "Select Size" box. If there is, then this dress can be made in your measurements. Hope you enjoy shopping here with us:)

    By Dale Mar 05, 2013 Was this answer helpful? (0) (0)

  • Dear Sir/Madam,

    Dear Sir/Madam

    I would like to know if this dress has a zipper since it seems to be a fitted dress?

    MLA

    By MLA Feb 09, 2013

    Thank you for your inquiry.
    There is a zipper on the dress.
    Hope you enjoy shopping here:)

    By Veara Feb 10, 2013 Was this answer helpful? (0) (0)

  • WHERE ARE YOU LOCATED

    NEEDING TO KNOW IF THERE IS A LOCATION IN THE UNITED STATES. WOULD LIKE TO SHOP IN YOUR STORE..

    By JULIE FOSTER Oct 07, 2012

    We are located in China and we do not have shops in US. Hope you could understand and enjoy your shopping with us.

    By Smile Oct 10, 2012 Was this answer helpful? (0) (0)

  • trumpet vneck dress

    Hi i had cancelled my order. I didnt want this dress. I wanna know why you guys charged me??

    By Layma Lodin Jul 31, 2012

    Maybe your cancellation was after the payment. So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Aug 01, 2012 Was this answer helpful? (0) (0)

  • Is there a color chart on the web site?

    Is there a color chart on the web site to see the other colors of the dresses?

    By Melinda Hall Apr 11, 2012

    Dear Melinda Hall,
    Yes, please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Apr 12, 2012 Was this answer helpful? (0) (0)

  • How long will dress take to ship?

    How many weeks to ship this dress?

    By Amy Feb 19, 2012

    Dear Amy,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.

    By Smile Feb 20, 2012 Was this answer helpful? (0) (0)

  • Would it be possible to have this dress with customer measures?thanks

    Would it be possible to have this dress with customer measures?thanks

    By Rosa Feb 02, 2012

    Dear Rosa,
    We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here:)

    By Smile Feb 02, 2012 Was this answer helpful? (0) (0)

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