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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I can't see an option to custom make this dress. Even all of your listed colors don't allow for US18

    US18W size. Can you tell me how I can order this dress in the required size or if you can do custom measurements. Thanks

    By Sue Oct 14, 2015

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom measurements due to its design. Please look over other similar ones that we do offer such service.
    Thank you for shopping with us.

    By Fiona Oct 15, 2015 Was this answer helpful? (0) (0)

  • what is the orderno of Aldina i already payed but the order is refused

    help i need this outfit what is the number # 00199477 is not correct for the mother off the bride dress / Name /ALDINA

    By Leah Guedj Sep 12, 2012

    Reply(1)

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    Thank you for your inquiry.

    The number 00199477 is Trumpet/Mermaid V-neck Tea-length Chiffon Mother Of The Bride Dress
    Hope enjoy your shopping with Lightinthebox.

    By Smile Sep 13, 2012 Was this answer helpful? (0) (0)

  • What do I need to do to see the colors offered?

    It looks as though there are many color options for this dress. But when I click on a color option, the image doesn't change. I would like to see how the various colors look.

    By Jane Jul 28, 2012

    Reply(1)

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    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Jul 28, 2012 Was this answer helpful? (0) (0)

  • Can this be ordered in a longer length for example, mid calf or to floor?

    Also, I am a bit short waisted, can that be adjusted ?

    Thanks,

    By Carol Jul 24, 2012

    Reply(1)

    Please input your reply.

    Dear Carol,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.

    If you have special requirements on the dress proportion, we recommend you to order it in customized size. After placing the order, you can contact our customer service and tell us your bodice size so that our tailors will tail this dress to fit you better.

    By Smile Jul 24, 2012 Was this answer helpful? (0) (0)

  • built in bra

    What do you mean by built in bra exactly, as this could mean many things. I do not need any extra boost up top. I am big enough.

    By mother of groom Jul 05, 2012

    Reply(1)

    Please input your reply.

    Dear Customer,
    The dress comes with a built-in bra. You may alter it if needed. Thank you for shopping with us:

    By Smile Jul 06, 2012 Was this answer helpful? (0) (0)

  • I need my mother-of-the-bride dress in 2 weeks.

    Do you have dresses available in that time frame?

    By Valerie May 28, 2012

    Reply(1)

    Please input your reply.

    Dear Valerie,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you in 2 weeks as you requested.

    By Smile May 29, 2012 Was this answer helpful? (0) (0)

  • Hi, Can you please tell me if the false suit front is meant to sit on the stomach or sit out from

    the body? I am slightly taller and find that this type of bust line usually sits too high. What measurement would you need to make sure that it fitted under my bust line? Thanks and I look forward to hearing from you.

    By Sarah May 25, 2012

    Reply(0)

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  • have you got a colour chart for this dress

    i would like to have an idea of the colours this dress comes in please

    By andrea davies May 25, 2012

    Reply(0)

    Please input your reply.

  • have you got a colour chart for this dress

    i would like to have an idea of the colours this dress comes in please

    By andrea davies May 25, 2012

    Reply(0)

    Please input your reply.

  • regarding sizing details

    love this dress want to order but unsure what hollow to floor means?

    By chris May 08, 2012

    Reply(0)

    Please input your reply.

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