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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • offer

    I would like your offer for 150 sets, as well as for shipping in Greece. Thank you.

    By Voula Aug 15, 2016

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    Thank you for inquiry. This product is on promotion now and the quotation for 150 is USD$719.5 and the shipping cost to Greece is about USD $ 282.98. Hope you could catch the chance to order as soon as possible. Wish you enjoy shopping here!

    By Janey Jan 18, 2013 Was this answer helpful? (0) (0)

  • could I increase my ordeer to 20 from 15 please

    want to increase my order from 15 to 20

    By karen foale Aug 15, 2016

    Reply(1)

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    Dear karen foale,
    If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Feb 22, 2012 Was this answer helpful? (0) (0)

  • Pagamento e spese doganali.

    A quanto ammontano le spese doganali???
    Entro quanto tempo arrivano e entro quanto bisogna saldare?
    Grazie intanto...

    By lucia Aug 15, 2016

    Reply(1)

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    L'aumento di tariffa dipende dalle politiche normative sull'importazione nel tuo Paese. Siamo di base in Cina. Per informazioni più dettagliate e specifiche sulle politiche d'importazione, ti invitiamo a contattare il tuo ufficio doganale locale.
    Completa la selezione sul menù a tendina. Una volta completata la fase d'acquisto, una stima dei tempi di gestione e spedizione per il tuo ordine sarà indicata proprio sopra il pulsante ""aggiungi al carrello"".
    Ci auguriamo che tornerai a fare shopping con noi.

    By Madeline Mar 16, 2015 Was this answer helpful? (0) (0)

  • Hello. Is possible that the box comes with nothing written?

    I want the box only with drawing Grooms.

    By Carol Delavalli Aug 15, 2016

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    Please kindly understand that this item will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.

    By Bo Oct 01, 2014 Was this answer helpful? (0) (0)

  • quotazione 130 pezzi e dogana

    Salve, per un ordine superiore di 130 pezzi quale è la quotazione? Avrò problemi alla dogana?

    By Giovanna Aug 15, 2016

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  • bonjour, est-ce qu'il y des frais de dédouanement à payer quand on reçoit la commande?

    J'aimerais savoir s'il faut prévoir de l'argent pour le dédouanement quand j'aurai reçu la commande?

    By Sylvie Aug 15, 2016

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  • Preventivo

    potrei avere una special quote per l'acquisto di 60pz ?

    By Laura Aug 15, 2016

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  • a quanto ammontano le spese doganali?

    vorrei sapere quanto sono le spese di spedizione? Perchè nelle recensioni sono soddisfatti del prodotto ma non delle spese doganali.

    By due cuori Aug 15, 2016

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  • Le tasse doganali a quanto ammontano?

    vorrei ordinare una gran quantità di questo set per un matrimonio e leggendo tra i commenti ho visto che ci sono anche le spese doganali. Vorrei sapere più o meno quanto dovrei pagare in più rispetto al prezzo del set incluso di spese di spedizione.
    Grazie

    By Carmen Aug 15, 2016

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  • spese doganali per l'Italia

    Salve, vorremmo avere informazioni relative alle spese doganali per l'Italia, relative all'acquisto di 100 "set due cuori favore vino". A chi pagare le stesse spese, e tempi di consegna. Grazie

    By umberto Aug 15, 2016

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