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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I forgot password what do i do

    hi there i forgot my password and user name what do i do about this ?

    By Ryan Elliott Apr 16, 2016

    Reply(1)

    Please input your reply.

    Please enter your email and then click "forget password". Re-enter the email and click "submit". System will send you new password to the email box.
    Thank you for shopping with us.

    By LITB CS Apr 17, 2016 Was this answer helpful? (0) (0)

  • Hard drive pre installed

    Do you sell this kit with the hdd pre installed

    By Barry Feb 15, 2016

    Reply(1)

    Please input your reply.

    It doesn't come with pre-installed HDD.
    Please feel free to ask if you have further questions.

    By Haley Feb 16, 2016 Was this answer helpful? (0) (0)

  • I plan on using a 1TB hard drive is it a USB friendly

    Also how much recording can a 1TB drive hold if recording continuously , what happens when the hard drive is full will the dvr just re record over old footage

    By Barry Feb 14, 2016

    Reply(1)

    Please input your reply.

    HDD Interface: SATA, Support between 250GB and 2TB
    It has one HDD port. 1TB can record about 22 days. If the drive is full, it will cover over the old footage.
    Thank you for shopping with us.

    By LITB CS Feb 14, 2016 Was this answer helpful? (0) (0)

  • I plan on using a 1TB hard drive is it a USB friendly

    Also how much recording can a 1TB drive hold if recording continuously , what happens when the hard drive is full will the dvr just re record over old footage

    By Barry Feb 14, 2016

    Reply(1)

    Please input your reply.

    HDD Interface: SATA, Support between 250GB and 2TB
    It has one HDD port. 1TB can record about 22 days. If the drive is full, it will cover over the old footage.
    Thank you for shopping with us.

    By LITB CS Feb 14, 2016 Was this answer helpful? (0) (0)

  • Hi, What is the warranty for this item? Thanks

    Hi, What is the warranty for this item? Thanks

    By Priya Jan 31, 2015

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Please feel free if you have further questions.

    By Bo Feb 02, 2015 Was this answer helpful? (0) (0)

  • cctv with 4 cameras

    how can you sell cctv with no hard drive?

    By cctv Sep 30, 2014

    Reply(1)

    Please input your reply.

    This item doesn't come with HDD.
    It supports SATA between 250GB and 2TB and you need to buy it separately.
    Please feel free to ask if you have further questions.

    By Bo Sep 30, 2014 Was this answer helpful? (0) (0)

  • Do you ship to Mauritius

    And we use 240V electricity in Mauritius.

    By Samanta Feb 28, 2014

    Reply(1)

    Please input your reply.

    We do deliver to Mauritius.
    http://www.lightinthebox.com/knowledge-base/c1229/a3020.html
    Thank you for shopping with us.

    By Dale Mar 02, 2014 Was this answer helpful? (0) (0)

  • VAT on Delivery

    Some buyers have commented that they were charged a VAT up on delivery as the item ships via Hongknog. Is this true? If there is indeed a VAT, how much will that be?

    By Charles Feb 26, 2014

    Reply(1)

    Please input your reply.

    We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.

    By Dale Feb 26, 2014 Was this answer helpful? (0) (0)

  • how long can i recording without separate HARD DISK ??

    and i need pal or ntsc in ireland??

    By iwona Dec 02, 2013

    Reply(1)

    Please input your reply.

    You have to prepare a hard disk to save the recording. It doesn't have memory inside. Thanks for your inquiry.

    By Dale Dec 02, 2013 Was this answer helpful? (0) (0)

  • I want to know if the ultra low H.264 cctv DVR kit comes with rechargable battery.

    I need to know if there is alternative power supply i.e a rechargeable power supply. How long will this battery carry the cctv system?

    Also, I want to know the total cost of shipping and the acceptable payment method from Nigeria.


    How many days will it take for the kit to get to me in Nigeria if all purchase process is done?

    By Efeurhobo E. Oct 24, 2013

    Reply(1)

    Please input your reply.

    1. It doesn't work with rechargeable battery.
    2. For Nigeria, wire transfer payment method is acceptable.
    3. We need 24 hours to process the order once your payment is confirmed. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Oct 24, 2013 Was this answer helpful? (0) (0)

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