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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Does the DVR come with hard drive?

    Does the DVR come with hard drive? Mine did not have one.

    By C Collin Dec 23, 2014

    No, it doesn't come with the hard drive and you have to buy it separately.
    Please feel free if you have further questions.

    By Bo Dec 23, 2014 Was this answer helpful? (0) (0)

  • Remote viewing

    My Internet provider (Time Warner) changes my IP address periodically, but I need a constant IP address to access viewing via the Internet. Do you provide service without this need or can you suggest an alternate solution?

    By Lee McGraw Nov 11, 2014

    If you change the IP address, you have to set the camera again.
    Thank you for shopping with us.

    By Haley Nov 12, 2014 Was this answer helpful? (0) (0)

  • i am not sure about the size of HDD that would fit into the DVR, a 2.5"" or 3.5 inch?

    And there are so many types of SATA, which one should i choose?
    1) SATA
    2) SATA SDD
    3)SATA III

    By parkmin Jul 14, 2014

    It works with 3.5 inch HDD.
    Thank you for shopping with us.

    By Bo Jul 14, 2014 Was this answer helpful? (0) (0)

  • Can I fit an internal hard drive?

    I am going to buy a hard drive, does it need an internal hard drive or an external hard drive?

    By Chris Jun 18, 2014

    You need to buy a SATA between 250GB and 2TB.
    Thank you for shopping with us.

    By Bo Jun 18, 2014 Was this answer helpful? (0) (0)

  • ptz cameras

    i wish to buy security kit with 8 channels and ptz
    please advise which kit is suitable and how much
    john

    By john Apr 01, 2014

    This kit has 8 channels and it supports PTZ control. Hope you enjoy shopping here with us.

    By Dale Apr 02, 2014 Was this answer helpful? (0) (0)

  • does this unit have all ptz cameras? also does it have motion sensors?

    does this unit have all ptz cameras? also does it have motion sensors

    By john Mar 29, 2014

    None of the camera has PTZ function.
    Please feel free to ask if you have further questions.

    By Andrea Mar 31, 2014 Was this answer helpful? (0) (0)

  • do you have to pay customs

    ive bought this item and now ive been told you may have to pay a customs fee

    By ryan Mar 17, 2014

    We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.

    By Dale Mar 17, 2014 Was this answer helpful? (0) (0)

  • Internal or external hard drive?

    Can i use an external hard drive as only memory? or must it be a built in hard drive?

    By J O Mar 08, 2014

    It doesn't have built-in hard drive. You need to buy external hard drive to wrok with it.
    Thanks for your inquiry.

    By Dale Mar 09, 2014 Was this answer helpful? (0) (0)

  • does this product have a hard drive built in, if not can you recommend one for it please

    does this product have a built in had drive, if not can you recommend one please

    By gay Mar 03, 2014

    No, this kit doesn't have hard drive built-in. We don't have such DVR kit now.
    Thanks for your inquiry.

    By Dale Mar 03, 2014 Was this answer helpful? (0) (0)

  • how much is the memory of dvr ?

    Ultra Low Price 8CH CCTV DVR Kit (H. 264, 8 Outdoor Waterproof Color Cameras)

    By George Andreou Jan 25, 2014

    This kit doesn't have built-in memory. You need to prepare a 3.5inch SATA HDD to save the recording.
    Thank you for shopping with us.

    By Dale Jan 26, 2014 Was this answer helpful? (0) (0)

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