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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • material and how to clean

    Is the top and skirt machine washable?

    By Carl Aug 24, 2015

    Yes, they are machine washable.
    Hope you enjoy shopping here with us.

    By Vivien Aug 25, 2015 Was this answer helpful? (0) (0)

  • My size

    Im 10 and I wanted to know if you can make a costume in my measurements? Thank you

    By Not specified Aug 03, 2015

    Sorry, this dress is not available for custom measurements due to its design.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Vivien Aug 03, 2015 Was this answer helpful? (0) (0)

  • Very confused on what sized to order. Everything is all over the chart. We don't know what to go by.

    Height is xs, weight is xL, bust is xxxL, waist is xxxL, hips is L, and shoulders are m. How do we know what size to get when she is all over the scale? Please help. What is the most important to go by to fit properly?

    By Kim Jul 29, 2015

    If your measurement is between sizes, you can order the size which can meet your biggest measurement and alter the other parts when it is delivered. But please kindly understand that alteration fee is incurred by you.
    We hope you enjoy shopping here with us.

    By Vivien Jul 30, 2015 Was this answer helpful? (1) (0)

  • Are the sizes woman's sizes?

    I'm usually a small in woman's. I just don't want to get it and have it not fit...

    By Sierrababez Jul 25, 2015

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Fiona Jul 25, 2015 Was this answer helpful? (0) (0)

  • shipping is free

    how much it costs in Colombian pesos

    By skarith Jun 15, 2015

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    If you would like to change currency, please check-out:
    http://www.lightinthebox.com/knowledge-base/c1227/a3007.html
    Thank you for shopping with us.

    By Tina Jun 15, 2015 Was this answer helpful? (0) (0)

  • My daughter is 11 and she is verry small. When i order xxs, is it possible to make it on order?

    Her hip is 70cm and her waist is 60 cm, her bust 68cm and scholder 37cm. is it possible to make it with these sites.? I see that the waist from xxs is 58, so mabey you can help us to desight the good sice of Hatsune Miku Cosplay costume for 44,54 euro

    Hope i see your answer quickly.
    Great from the netherlands

    By Caroline Feb 01, 2015

    Custom size is not available for this costume now. We recommend that you order the size that can meet her biggest measurement and make necessary alterations after delivery. But please kindly understand that alteration fee is incurred by you.
    We hope you enjoy shopping here with us.

    By Dale Feb 01, 2015 Was this answer helpful? (0) (0)

  • does it come with the hair accessories?

    so this is my first cosplay... and im only getting the wig and the costume does it come with the hair accessories?

    By food Sep 20, 2014

    No, the package doesn't include the hair accessories.
    Hope you enjoy shopping here with us.

    By Bo Sep 21, 2014 Was this answer helpful? (0) (0)

  • Is the shiping free?

    It say there is a special offer on saying all cosplay items have free shiping, and it say i have free shiping when I look in my cart, but when I go to confirm my order it say I have to pay 10.00 for shipping?

    By Emma Sep 18, 2014

    Sorry, but this item is not free shipping.
    Please feel free to ask if you have further questions.

    By Bo Sep 19, 2014 Was this answer helpful? (1) (1)

  • This says : " Made-to-order" does this means you make it to a custom size?

    Do you Custom make these? The " Made-to-order" makes it seem like it's custom made. Do I send in measurements? or is this not the case?

    By kim kanival Aug 31, 2014

    This product is Made-To-Order.
    Although you choose a standard size, we'll craft each product to order .
    This costume is not available for custom size due to its design.

    Please feel free to ask if you have further questions.

    By Bo Aug 31, 2014 Was this answer helpful? (0) (0)

  • My family is planning on ordering this for August 13th, which is my birthday. Would it come in time?

    Would it come before or on the 13th if we got it today?

    By Haley Aug 04, 2014

    Sorry, this costume is made to order and requires a tailoring time of 8-15 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. Hope we can serve you better in the future. Have a nice day!

    By Bo Aug 04, 2014 Was this answer helpful? (0) (0)

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