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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • 1 day shipping

    It says one day shipping but why when I go to check out it says for me to pay and pick for a shippig option, none are one day shipping

    By Miku Apr 23, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Fabio Apr 24, 2016 Was this answer helpful? (0) (0)

  • I am a bit confused

    I am stuck between M or L I have heared to get a size bigger but I dont know what to order?? My height is 4"11 an underbust 37"1/2 hips 42 last time I checked waist 36"1/2

    By Umm Feb 03, 2016

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Madeline Feb 04, 2016 Was this answer helpful? (1) (0)

  • I'm sorry if I seem angry but, how do I pay???

    There's a sale on this item and I don't want to miss it for a simple problem, so please reply with the answer I need quick ok?

    By Cookie queen Oct 11, 2015

    Reply(1)

    Please input your reply.

    We offer 4 types of payment methods. Please check out details on this link:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&pg=kb.page&chapter=8&id=15
    Thank you for shopping with us.

    By Fiona Oct 12, 2015 Was this answer helpful? (0) (0)

  • HOW LONG WILL IT TAKE TO ARRIVE IN CALIFORNIA ON EXPEDITED SHIPPING?

    This is a question that seems to be avoided when someone ask's. What I want to know is the time frame from your warehouse to California. My daughter needs it before Halloween perferably before October 20, 2015
    Where is your warehouse located?

    By VALERIE Sep 03, 2015

    Reply(1)

    Please input your reply.

    Thanks a lot for visiting our web. Kindly follow these steps to check the shipping time.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Alison Sep 03, 2015 Was this answer helpful? (0) (0)

  • material and how to clean

    Is the top and skirt machine washable?

    By Carl Aug 24, 2015

    Reply(1)

    Please input your reply.

    Yes, they are machine washable.
    Hope you enjoy shopping here with us.

    By Vivien Aug 25, 2015 Was this answer helpful? (0) (0)

  • My size

    Im 10 and I wanted to know if you can make a costume in my measurements? Thank you

    By Not specified Aug 03, 2015

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom measurements due to its design.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Vivien Aug 03, 2015 Was this answer helpful? (0) (0)

  • Very confused on what sized to order. Everything is all over the chart. We don't know what to go by.

    Height is xs, weight is xL, bust is xxxL, waist is xxxL, hips is L, and shoulders are m. How do we know what size to get when she is all over the scale? Please help. What is the most important to go by to fit properly?

    By Kim Jul 29, 2015

    Reply(1)

    Please input your reply.

    If your measurement is between sizes, you can order the size which can meet your biggest measurement and alter the other parts when it is delivered. But please kindly understand that alteration fee is incurred by you.
    We hope you enjoy shopping here with us.

    By Vivien Jul 30, 2015 Was this answer helpful? (0) (0)

  • Are the sizes woman's sizes?

    I'm usually a small in woman's. I just don't want to get it and have it not fit...

    By Sierrababez Jul 25, 2015

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Fiona Jul 25, 2015 Was this answer helpful? (0) (0)

  • shipping is free

    how much it costs in Colombian pesos

    By skarith Jun 15, 2015

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    If you would like to change currency, please check-out:
    http://www.lightinthebox.com/knowledge-base/c1227/a3007.html
    Thank you for shopping with us.

    By Tina Jun 15, 2015 Was this answer helpful? (0) (0)

  • My daughter is 11 and she is verry small. When i order xxs, is it possible to make it on order?

    Her hip is 70cm and her waist is 60 cm, her bust 68cm and scholder 37cm. is it possible to make it with these sites.? I see that the waist from xxs is 58, so mabey you can help us to desight the good sice of Hatsune Miku Cosplay costume for 44,54 euro

    Hope i see your answer quickly.
    Great from the netherlands

    By Caroline Feb 01, 2015

    Reply(1)

    Please input your reply.

    Custom size is not available for this costume now. We recommend that you order the size that can meet her biggest measurement and make necessary alterations after delivery. But please kindly understand that alteration fee is incurred by you.
    We hope you enjoy shopping here with us.

    By Dale Feb 01, 2015 Was this answer helpful? (0) (0)

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