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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is there a video on how to set up the camera

    is there ashort video available on how to set up the camera

    By Gerry Oct 18, 2012

    We are sorry to tell you that we have no video for you now.
    However, we will offer the set up instructions.
    Thank you for your asking.

    By Smile Oct 18, 2012 Was this answer helpful? (1) (1)

  • does this product come with a warranty?

    I am thinking of buying 2 of these but wanted to know if they come with any warranty?

    By vish Oct 13, 2012

    Thanks for your question.
    Yes, this product comes with a warranty of 30 days.
    Hope you enjoy shopping here.

    By Smile Oct 15, 2012 Was this answer helpful? (1) (0)

  • Since the power cable comes with 1.2 meters. can you get a extensionn cable

    Wanscam - Wireless Night Vision Outdoor IP Camera (Waterproof, IR 20M)

    By lost Oct 10, 2012

    Thank you for your inquiry.
    We are afraid that we can't extension cable for this camera
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Oct 10, 2012 Was this answer helpful? (1) (0)

  • Will these camera's work ok with Windows 7 64 bit? Also how long is the power cable?

    Will these camera's work ok with Windows 7 64 bit? Also how long is the power cable?

    By Jag Oct 07, 2012

    Thanks for contacting us. This camera can work well with Windows 7 64 bit. And the power cable is 1.2 meters. Hope you enjoy shopping here.

    By Smile Oct 07, 2012 Was this answer helpful? (0) (0)

  • You answered my question about if it will work if i do not have a Internet connectioin

    And then you said I needed a router to cover the distance & the distance thay I Need to cover is 350 feet would you have any advice on what type of router can covber that distence or will They all cover that far??? thank You ken

    By ken gross Oct 05, 2012

    Sorry we don't sell the router on our site.
    Suggest you contact the local telecom to get one which can cover the distance. Thank you for your question. :)

    By Smile Oct 07, 2012 Was this answer helpful? (0) (0)

  • how can i connect the camera mini plug to my video recorder which has a scart input?

    I have a video recorder which previously connected my security camera via a scart plug and a 12v supply unfortunately this camera failed having work well for several years
    I would be grateful for your advice and help.

    By Richard Maguire Oct 05, 2012

    This IP camera can be connected with both Ethernet cable and Wi-Fi , and also can record in the computer with the software we send you in the package. You may not need extra recorder with this. Thanks for shopping with us!

    By Smile Oct 05, 2012 Was this answer helpful? (0) (0)

  • Will this Work In My Barn??

    I am not to sure about what i need but would this item work for me?? I am a rancher without the ability to have any Internet connection of any kind but i do have a desktop Computer that i use to keep my records on & to play a few games I also have a router that I picked up & a ethernet cable. what I need it to do is send a wireless signal from my barn where my cattle are giving birth to my monitor in my house that is about 350 feet away I live in a state where the winters are cold & I would like a way to check on my cattle that are inside the barn without having to get dressed & go look so if i could send the signal straight from this camera to my Desktop PC & Monitor in the house {That does not have a Internet Coneection} it would save me time. I guess it would be kind of like using a baby monitor but this would be from a grater distance. Thank You!!! Ken gross sice i can not get a Internet Connection from were i live I use my brothers Internet Connection to buy things from your web site from the Email ----(nascar19601hotmail.com}

    By ken Oct 05, 2012

    This camera can work in your barn. You only need to install the camera and your computer in the same LAN, we will send you the software with the camera for you to connect the camera to your computer, then you are able to watch your barn with this camera. And you also need a wireless router which can cover the range from your barn to your computer with wireless signal. Thanks for shopping with us!

    By Smile Oct 05, 2012 Was this answer helpful? (0) (0)

  • Can you tell me what the duty fee will be delivered to uk

    Can you tell me what the duty fee will be delivered to uk

    By horris Oct 04, 2012

    As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.

    By Smile Oct 04, 2012 Was this answer helpful? (0) (0)

  • Adaptar..

    I will be buying this camera to be delivered in Canada but I will be installing it to my family home in Pakistan. Need to know if I can get a compatable adaptar for Pakistan which is 220V and 50Hz.

    By Farhan Qadri Oct 03, 2012

    Thank you for your inquiry. If you would like to install it in Pakistan, please choose the power adapter as EU adapter. Hope you enjoy your shopping here.

    By Smile Oct 03, 2012 Was this answer helpful? (1) (0)

  • Is there a toll to deliver this to the UK ?

    Is there a toll to deliver this to the UK ?

    By Pam Oct 02, 2012

    LightInTheBox is based in China. We are a Chinese company happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance.
    Because customs policies vary widely from country to country, if you have concerns that you may be subject to customs duties on your imported goods, please contact your local post office or shipping carrier.

    By Smile Oct 02, 2012 Was this answer helpful? (0) (0)


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