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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I received a 3 inch CD with my camera. How do I read this CD? It doesn't fit in my computer.

    I received a 3 inch CD with my camera. How do I read this CD? It doesn't fit in my computer.

    By Marcia Mar 03, 2014

    You can download the CD material on this link instead:
    https://www.lightinthebox.com/download/886bf3a5-e1e8-4a47-b60d-bc1cfb6e06f9
    Thank you for shopping with us.

    By Dale Mar 03, 2014 Was this answer helpful? (0) (0)

  • I have no instructions with the camera. Can I get them on line?

    I need set-up instructions. The tiny CD does not fit my computer. Can I get the instructions on line?

    By Marcia Mar 03, 2014

    This is a user manual for your reference:
    https://www.lightinthebox.com/download/0a93a7c1-5d9b-416f-abfa-0e9f0285122b

    For further help, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 03, 2014 Was this answer helpful? (0) (0)

  • Anyway to disable the IR or dusk-to-dawn sensor on this camera?

    I need to put this in a heated enclosure and the IR reflection off of the glass of the enclosure washes out the video image.

    By Maddox Feb 23, 2014

    The IR function cannot be disabled. When light is not bright enough, IR will turn on automatcially.
    Thanks for your inquiry.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Multiple cameras

    If i were to connect 8 of the same cameras, will I be able to watch all of them together on the same screen.

    By V2V Feb 18, 2014

    You have to buy a NVR to connect 8 cameras together and view them on one screen.
    Thanks for your inquiry.

    By Dale Feb 18, 2014 Was this answer helpful? (0) (0)

  • Does camera work with Windows 8 on laptop?

    Is there software available to set up recording on a desktop PC for example?

    By Michael O' Jan 21, 2014

    It doesn't work with Windows 8 OS.
    Installation software will be included for you. You can find instruction on manual about how to record on PC.
    Thank you for shopping with us.

    By Dale Jan 21, 2014 Was this answer helpful? (0) (0)

  • I need pictures sent to my Android Galaxy s4,

    I am need of a camera that allows me to veiw from my Galaxy s4 from anywhere in the World. Will your cameras allow me to do this and if so how complicated is it to set up?

    By steve b Jan 14, 2014

    This camera supports remote viewing via Android, Windows Mobile, Symbian, iPhone OS.
    Detailed instruction will be included for you.
    Hope you enjoy shopping here with us.

    By Dale Jan 14, 2014 Was this answer helpful? (0) (0)

  • Is there any online software that will support recording?

    Am I correct to say that this is motion sensored so any detection will be alerted by email? So how about recording?

    By WY Jan 11, 2014

    Once motion is detected, it will start recording. Also, you'll be notified by email photos.
    Working software will be sent to you in the CD.
    Thank you for shopping with us.

    By Dale Jan 12, 2014 Was this answer helpful? (1) (0)

  • is this camera 2.4 ?..do it need a controller or DVR to set it up?Thanks A Z

    wascam wireless night vision outdoor IP camera (waterproof,IR 20m)

    By Jose A Zuniga Dec 14, 2013

    It works on DC 12V. It doesn't work with DVR as this is an IP camera. You can install it independently. Thank you for shopping with us:)

    By Dale Dec 15, 2013 Was this answer helpful? (0) (0)

  • Can i download and save the photos in my pc after viewing them? How long are the photos saved for?

    Wanscam - Wireless Night Vision Outdoor IP Camera (Waterproof, IR 20M) #00217293

    By Cliff Dec 11, 2013

    It doesn't support downloading and saving photos. Thanks for your inquiry.

    By Dale Dec 11, 2013 Was this answer helpful? (0) (0)

  • Can it be wired straight to a 32" TV or Monitor?

    http://www.lightinthebox.com/wanscam-waterproof-night-vision-wireless-ip-camera-with-ir-20m_p217293.html

    By ROBERT Dec 02, 2013

    It can be wired directly to a monitor. Thanks for your inquiry.

    By Dale Dec 02, 2013 Was this answer helpful? (0) (1)

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