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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • how long is the power cord?

    how long is the power cord for the camera?

    By ed Jul 16, 2014

    It is 1.2m.
    Thank you for shopping with us.

    By Bo Jul 17, 2014 Was this answer helpful? (0) (0)

  • Viewing over wifi on android

    Can I view this on android?
    Can I use it without dvr?
    Will it catch motion and take snap shot, and send alerts to my phone?

    By Tammy May 31, 2014

    Yes, you can view this on android.
    Yes, you can use it without DVR.
    No, it can't.
    Thank you for shopping with us.

    By Bo Jun 02, 2014 Was this answer helpful? (0) (0)

  • IR distance

    The description mentions a 20 foot IR distance. Does this mean the IR does not clearly display the image until 20 feet or does it mean it only displays the image clearly up until 20 feet. I am trying to use this camera for close up footage (the objects will be about 1 to 2 feet away from the lens) will the camera capture them clearly?

    By Casey May 28, 2014

    It means the camera can record the image within 0-20 foot. Yes, it can help you close up the footage.
    Hope you enjoy shopping here with us.

    By Bo May 28, 2014 Was this answer helpful? (0) (0)

  • can you view footage at a later date

    if the computer is off - will the camera record if activated by motion ?
    and if so can I log on at a later time to view it - ie: it picked something up at 3pm - can I log on at 5pm and view the earlier recording ?

    By sarah May 27, 2014

    If the computer is off, the camera will stop recording.
    Hope you enjoy shopping here with us.

    By Bo May 27, 2014 Was this answer helpful? (0) (0)

  • How to install wireless camera

    what is meant by wireless. If the camera is installed outsde, where does the power come from

    By Scott May 02, 2014

    You have to make sure there is power supply and internet signal outside wherever you install it.
    Thank you for shopping with us.

    By Dale May 04, 2014 Was this answer helpful? (0) (0)

  • What splitter to use to power over Ethernet (PoE)?

    We've bought four of these, and we'd like to use PoE to power them. What is the size of the barrel connector we're supposed to use, and what polarity ( + on the outside or the inside )? Will http://www.amazon.com/WS-POE-12v-ethernet-Splitter-devices-outdoor/dp/B00EBCQ5FM work?

    By Rick Mar 24, 2014

    Sorry that this camera doesn't support PoE function. Installation accessories will be inclued for you.
    Please feel free to ask if you have further questions.

    By Dale Mar 24, 2014 Was this answer helpful? (0) (0)

  • Will this software work with windows 8.1?

    Will the software (CD) that comes with this work with Windows 8.1?

    By Bex g Mar 24, 2014

    Sorry, it doesn't work with windows 8 system.
    Thanks for your inquiry.

    By Dale Mar 24, 2014 Was this answer helpful? (0) (0)

  • A setup question

    I am thinking of buying this camera but I have not tech savvy.

    After reading the online manual, my questions are:

    1) I know I need to connect the camera to the router to set it up first. So setting it up, is it ok to disconnect it altogether and take it outside to install?

    2) Does the LED night vision only turn on when it detects movement?



    By Z Y Mar 19, 2014

    1. Connect it to a router is for internet viewing of the footage. You can install it anywhere as long as there is internet signal.
    2. You'll see the IR LED flash all the time at night.
    Hope you enjoy shopping here with us.

    By Dale Mar 19, 2014 Was this answer helpful? (1) (0)

  • iOS app support

    Hi which ios apps will work along side this camera?

    By Jgar1 Mar 16, 2014

    It supports iPhone OS. You have to download wanscam13 or e-view7 app on your iPhone.
    Thank you for shopping with us.

    By Dale Mar 16, 2014 Was this answer helpful? (0) (0)

  • I would like to know the wifi range of the product.

    My alpacas have been attacked by a couple of rogue dogs lately and I'd like to be able to get pictures of them for the police. Unfortunately the paddocks are up to a couple of hundred metres from the house. I guess that wifi won't transmit that far. Could I set up a relay station? Any other requirements or advice please.

    By Enid Anderson Mar 10, 2014

    In your case, I'm afraid you have to hook up your router around your paddocks. The working distance between your router and this camera depends on the wifi single sent from the router.
    Hope you enjoy shopping here with us.

    By Dale Mar 10, 2014 Was this answer helpful? (0) (0)


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