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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I received a 3 inch CD with my camera. How do I read this CD? It doesn't fit in my computer.

    I received a 3 inch CD with my camera. How do I read this CD? It doesn't fit in my computer.

    By Marcia Mar 03, 2014

    You can download the CD material on this link instead:
    https://www.lightinthebox.com/download/886bf3a5-e1e8-4a47-b60d-bc1cfb6e06f9
    Thank you for shopping with us.

    By Dale Mar 03, 2014 Was this answer helpful? (0) (0)

  • I have no instructions with the camera. Can I get them on line?

    I need set-up instructions. The tiny CD does not fit my computer. Can I get the instructions on line?

    By Marcia Mar 03, 2014

    This is a user manual for your reference:
    https://www.lightinthebox.com/download/0a93a7c1-5d9b-416f-abfa-0e9f0285122b

    For further help, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 03, 2014 Was this answer helpful? (0) (0)

  • Anyway to disable the IR or dusk-to-dawn sensor on this camera?

    I need to put this in a heated enclosure and the IR reflection off of the glass of the enclosure washes out the video image.

    By Maddox Feb 23, 2014

    The IR function cannot be disabled. When light is not bright enough, IR will turn on automatcially.
    Thanks for your inquiry.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • I cannot use the mini cd on my mac book can you supply the software electronically?

    Is there any other access to the software for the wanscam IP wireless/wired camera?

    By Amanda Westwood Aug 28, 2013

    Here is a link to download CD materials:
    https://www.lightinthebox.com/download/886bf3a5-e1e8-4a47-b60d-bc1cfb6e06f9

    If you have further questions, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Aug 28, 2013 Was this answer helpful? (0) (0)

  • can this camera be setup to a TV and does it have the option of more than one

    wanscam wireless night vision camera

    By Kevin May 28, 2013

    No, it can't be set up to one or more TV. Thank you for shopping with us:)

    By Dale May 28, 2013 Was this answer helpful? (0) (0)

  • Configuration problems with Mail Service Setting

    I have tried to configure different settings in Mail Service Setting, but the test allways fails. Do you have any suggestions for what I can do/check?

    By Arne Olav Bryne May 16, 2013

    Here is the user manual for your reference:
    https://www.lightinthebox.com/download/0a93a7c1-5d9b-416f-abfa-0e9f0285122b

    And this one is for the mail set up:
    https://www.lightinthebox.com/download/5b6c0282-213d-45f7-b7dc-2db15f0f4cb0
    Please feel free to ask if you have further questions.:)

    By Dale May 16, 2013 Was this answer helpful? (0) (0)

  • I'm going to connect the camera power cord to a solar battery.

    This battery can have a voltage range from 14.5V to 12V. Does the camera support that range of voltage? Or do I need a DC to DC converter to give exactly 12V?

    By Arne Olav Bryne May 16, 2013

    The power supply this camera uses is DC12V. Please feel free to ask if you have further questions.:)

    By Dale May 16, 2013 Was this answer helpful? (0) (0)

  • Connect camera-wiev on other pc and iphone 4s

    Haloo
    How can i see the caera on other pc and on iphone 4s
    thanks and bye
    Max

    By Max Nov 30, 2012

    You can connect camera-view on other PC or iPhone. You just need to install the software on the PC or app on your smart phone so that you can view the videos on them. Hope you enjoy shopping here! :)

    By Brenda Dec 02, 2012 Was this answer helpful? (0) (0)

  • does it need to b plugeed into router to use

    bought it to be wireless apart from power?

    By jason Nov 21, 2012

    You need not plug into a router to use this Camera. AS this is an IP camera, you could just log in the IP address to check the video. Hope you enjoy your shopping with us.

    By Vincent Nov 21, 2012 Was this answer helpful? (0) (0)

  • is there a video on how to set up the camera

    is there ashort video available on how to set up the camera

    By Gerry Oct 18, 2012

    We are sorry to tell you that we have no video for you now.
    However, we will offer the set up instructions.
    Thank you for your asking.

    By Smile Oct 18, 2012 Was this answer helpful? (1) (1)

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