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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Since I have received this product I have not been able to get it to work. Please help me

    I would like some support to get this product working sufficiently.

    By simmons_nick Aug 15, 2016


    Please input your reply.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Fabio Mar 28, 2016 Was this answer helpful? (0) (0)

  • Antenna Question

    What type of connector is on the antenna?

    By Tom Aug 15, 2016


    Please input your reply.

    Each product is shipped with a free region-specific power adapter, based on the delivery address. 
    Please feel free to ask if you have further questions.

    By Haley Oct 18, 2015 Was this answer helpful? (0) (0)

  • Which camera has the greatest range

    I am trying to put cameras around a golf course and I'm not sure how far they range. I have at least 350 yrs from the pumphouse to the clubhouse.

    By Kelly Aug 15, 2016


    Please input your reply.

    IR Distance:20-25M
    IR Night Vision Distance m:5.
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    By Alison Jul 31, 2015 Was this answer helpful? (0) (0)

  • Is this PoE or a cable?

    I need to know if this camera is powered over the Ethernet cable or seperate cable

    By Clive Aug 15, 2016


    Please input your reply.

    It should be charged by a power cable.
    Hope you enjoy shopping here with us.

    By Madeline Mar 16, 2015 Was this answer helpful? (0) (0)

  • Camera setup

    Hi, how is this camera installed? Do you just set it up by itself or do you need a DVR etc?


    By Nick PD Aug 15, 2016


    Please input your reply.

    You can just set it up by itself.
    Thank you for shopping with us.

    By Bo Jun 19, 2014 Was this answer helpful? (0) (0)

  • I'm interested in this product.

    I have a few questions

    My questions
    Is every camera have a different DVR?
    Is there any guarantee and how many days or years?
    Is it difficult to install? can I installed by myself or do I need an engineer?
    Can I control this camera from my blackberry Q10or only from the IPhone?


    By Wael Aug 15, 2016


    Please input your reply.

    This camera doesn't come with a DVR.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    It is not difficult to install. If you are unable to install it by the manual, you can get an engineer for help.
    It supports smartphone system of Android, Windows Mobile, Symbian, iPhone OS.
    Hope you enjoy shopping here with us.

    By Dale Apr 08, 2014 Was this answer helpful? (0) (0)

  • ok will this camera move around by controling it from my PC

    also I need it for out side my home in another country in Europe so I would need a EU adapter

    By Anne Q Aug 15, 2016


    Please input your reply.

    This camera doesn't support pan/tilt function so it cannot be controlled to move around.
    Suitable adapter will be sent to you according to your shipping address area.
    Thank you for shopping with us.

    By Dale Mar 17, 2014 Was this answer helpful? (0) (0)

  • motion detection recording

    Regarding this type of camera, it is possible to automatically start recording when an object i.e. person is detected by the onboard sensors?
    Thank you.

    By dorin Aug 15, 2016


    Please input your reply.

    Yes, this item does support motion detection. Hope you enjoy shopping here with us:

    By Dale Mar 10, 2013 Was this answer helpful? (0) (0)

  • How close can these cameras be placed to each other without any interference?

    Using the WIFI feature can these cameras be placed within a few inches of each other without any interference?

    By Charles Aug 15, 2016


    Please input your reply.

    The camera do not interference each other, because they have different ID address. Thanks for your inquiry!

    By Alex Jan 22, 2013 Was this answer helpful? (0) (0)

  • Does this camera have motion detection?

    Will it be able to e-mail a photo when motion is detected? On the package there seems to be a sign like it, but not in your description..
    many thanks

    By Patrick Aug 15, 2016


    Please input your reply.

    This item has motion detection. But it does not have email alert function. Hope you enjoy shopping here! :

    By Brenda Jan 07, 2013 Was this answer helpful? (0) (0)


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