Q&A for Wireless Night Vision Camera + 3.5 Inch Door Phone Monitor

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Problem

Here is my problem, I have the account with you but my husband bought the product. My husband checked his paypal account and the Unique Transaction ID No: #62J38854B73610515. Because of this I can't get a ticket to make contact with your customer service to get help. If you can't help me with my problem could you please make arrangements for a refund as the intercom is of no use to me as it is. I will return the intercom to Moujing Li, 86755-85258401, Light In The Box Co., Ltd, Room 705 & 706 7VF, Hongkong 999077, Hongkong, which is where I got it from.

Kind regards.

Geraldine

By Geraldine Jul 19, 2012

Dear Geraldine,
We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders” and you may submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

By Smile Jul 19, 2012 Was this answer helpful? (0) (0)
How do I get a customer service ticket.

How do I get a customer service ticket.

By Geraldine Jul 17, 2012

Dear Geraldine,
Please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
Please check the below website for your reference as how to contact customer service.
http://www.lightinthebox.com/knowledge-base/c5/a2746.html

By Smile Jul 17, 2012 Was this answer helpful? (0) (0)
Unable to understand your request.

I have asked a question and was asked to submit a ticket to another hppt address. Will you please explain exactly what you want me to do as it is very unclear and i am unable to carry out your request.

By Geraldine Jul 16, 2012

Dear Geraldine,
You may submit a ticket to contact our customer service if you have any inquires concerning the product you received. Thank you for shopping with us:)

By Smile Jul 17, 2012 Was this answer helpful? (0) (0)
how to fix

hi i would like to know please how to fix?and this video camera intercon is for day time aswell?im live in one apartment 3 floor is a possible to fix any where out side?and how many days please if i buy today ,how many days to delivery in london?tnks

By fabiola Jul 14, 2012

Dear Customer,
There will be frame and screws included to put the camera. But if you put it outside, some protection would be needed since it's not waterproof. Following link is the processing time and shipping time for your reference. Hope you enjoy shopping at www.lightinthebox.com!
http://www.lightinthebox.com/knowledge-base/?pg=kb.page&chapter=6&id=1233

By Smile Jul 16, 2012 Was this answer helpful? (0) (0)
Moet ik voor deze camera nog invoerrechten betalen?

Draadloze Nightvision camera+3.5 inch deurtelefoon

By Carla Duivis Mar 16, 2012

Beste Carla,

LightInTheBox is gevestigd in China. Wij zijn een Chinees bedrijf dat klanten over de hele wereld bedient. Om deze reden zal alles wat op onze site gekocht wordt, worden geïmporteerd in uw land. In sommige gevallen kunnen de bestellingen hierbij worden onderworpen aan douanerechten of invoerrechten bij aflevering. Ontvangers zijn verantwoordelijk voor alle extra kosten die komen kijken bij de douane-inklaring. LightInTheBox.com heeft hier verder geen controle over de douane rechten of invoerrechten en kan niet voorspellen wat er bij invoering (eventueel) aan kosten en taken bij komt.

Met Vriendelijke Groet,
LightInTheBox

By Geert Mar 19, 2012 Was this answer helpful? (0) (1)