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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Push button option

    Does it include push button option to open the door with electronic switch installed on door?If yes which electronic lock would be suitable with it?

    By Gagan Aug 15, 2016

    Reply(1)

    Please input your reply.

    No, the push button option to open the door and electronic switch installed on door are not included.
    Thank you for shopping with us.

    By Vivien Dec 01, 2015 Was this answer helpful? (0) (0)

  • What's the actual price in Indian Currency?

    What would it cost me in India?

    By Gagan Dhingra Aug 15, 2016

    Reply(1)

    Please input your reply.

    1. If you would like to change currency, please check-out:
    http://www.lightinthebox.com/knowledge-base/c1227/a3007.html
    2. Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Vivien Dec 01, 2015 Was this answer helpful? (0) (0)

  • Regarding the wireless night-vision camera + 3.5" monitor

    Hi

    I have this - but I would like to use a 7" monitor. Is it possible to order this from you ? And will it work with the camera I already have ?

    KInd regards

    Kim Nielsen

    By Kim Nielsen Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, but this item come in a set and we can't change the monitor for you.
    We will improve ourselves to provide more information for you.
    Hope you enjoy shopping here with us.

    By Madeline Aug 06, 2015 Was this answer helpful? (0) (0)

  • Additional Order Question

    -- Ordering asks me to select either "PAL" or "Standard TV" -- I don't know what that means -- please explain...

    By JJ Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be informed that the TC standard differs from country to county.
    Could you please tell me your country so that I can check it for you?
    Hope you enjoy shopping here with us.

    By Madeline Jul 29, 2015 Was this answer helpful? (0) (0)

  • Questions

    1 Batteries only go in the back of the camera which mounts on the exterior of my door?

    2 The 7" screen can be set on a nearby table inside the home and no internet connection is required? Just plug into a wall outlet to power it?

    3 Can the 7" screen enable activation of the camera regardless if the person outside pushes the button?

    By JJ Aug 15, 2016

    Reply(1)

    Please input your reply.

    1. Yes, the batteries only go in the back of the camera which mounts on the exterior of your door.
    2. It doesn't work with the Internet. You can just plug it into a wall outlet to power it.
    3. It doesn't have the motion detection function and it can't record videos.
    Please feel free to ask if you have further questions.

    By Madeline Jul 29, 2015 Was this answer helpful? (0) (0)

  • Monitor

    Can you have more than monitor and do you sell them, thanks

    By R Newsam Aug 15, 2016

    Reply(1)

    Please input your reply.

    Here is a link for your reference:
    http://www.lightinthebox.com/four-2-4ghz-wireless-3-5-inch-touch-screen-monitors-video-door-phone-with-camera_p261479.html
    Please feel free to ask if you have further questions.

    By Lucy Jul 24, 2014 Was this answer helpful? (0) (0)

  • I take it the camera is waterproof

    If camera not waterproof is there a waterproof housing included, thanks for your help

    By Robert Aug 15, 2016

    Reply(1)

    Please input your reply.

    It is not waterproof. Here is a waterproof one for your reference:
    http://www.lightinthebox.com/3-5-tft-color-display-wireless-waterproof-video-intercom-doorbell-door-phone-intercom-system_p667090.html
    Please feel free to ask if you have further questions.

    By Lucy Jul 24, 2014 Was this answer helpful? (0) (0)

  • Problem

    Here is my problem, I have the account with you but my husband bought the product. My husband checked his paypal account and the Unique Transaction ID No: #62J38854B73610515. Because of this I can't get a ticket to make contact with your customer service to get help. If you can't help me with my problem could you please make arrangements for a refund as the intercom is of no use to me as it is. I will return the intercom to Moujing Li, 86755-85258401, Light In The Box Co., Ltd, Room 705 & 706 7VF, Hongkong 999077, Hongkong, which is where I got it from.

    Kind regards.


    Geraldine

    By Geraldine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Geraldine,
    We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders” and you may submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 19, 2012 Was this answer helpful? (0) (0)

  • How do I get a customer service ticket.

    How do I get a customer service ticket.

    By Geraldine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Geraldine,
    Please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
    Please check the below website for your reference as how to contact customer service.
    http://www.lightinthebox.com/knowledge-base/c5/a2746.html

    By Smile Jul 17, 2012 Was this answer helpful? (0) (0)

  • Unable to understand your request.

    I have asked a question and was asked to submit a ticket to another hppt address. Will you please explain exactly what you want me to do as it is very unclear and i am unable to carry out your request.

    By Geraldine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Geraldine,
    You may submit a ticket to contact our customer service if you have any inquires concerning the product you received. Thank you for shopping with us:

    By Smile Jul 17, 2012 Was this answer helpful? (0) (0)

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