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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • What is the range of the outdoor camera both daytime and night vision? Is there internet access?

    I have an existing outdated intercom system I'm trying to replace. I'm looking for a wireless video
    system that has internet access as well.

    By TEXas Nov 12, 2014

    The outdoor camera recording range is 2-3 meters both daytime and night vision.
    It doesn't support internet access.
    Thank you for shopping with us.

    By Bo Nov 12, 2014 Was this answer helpful? (0) (0)

  • what is the wireless range of the transmitter with walls in between

    iam planning to purchase the same and would like to knwo the wireless distance till whciht he monitors can detect without any interference.my monito locations would be after the walls a nd distance approcimately 40 mtrs will this work?

    By krithivasan Dec 29, 2013

    If there is iron or cement blocks, the installation distance should be within 30m.
    Thank you for shopping with us:)

    By Dale Dec 29, 2013 Was this answer helpful? (0) (0)

  • Re #00465645 Can I buy extra Power adapters and monitor mounting plates?

    I am thinking of buying a Wireless Night Vision Camera with 7 Inch Door Phone Monitor (1camera 3 monitors) and I want to fix all three monitors to the wall and leave them powered up all the time.

    What are deiivery time, part numbers and prices for
    power adapter?
    mounting plates?

    By Andrew Scott Oct 13, 2013

    If you want to buy extra parts, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    Processing time of your order will take 3-7 business days and delivery takes 3-8 business days depending on the payment method you pay for. Hope you enjoy shopping here with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (1)

  • Door lock contactor included in the package?

    The little box with the screw terminal is that the door lock contactor (relay)? Does this box need to be wired together with the door station or does it have it's own receiver built in to receive the signal from the wireless monitors to unlock the door? I assume it needs to be connected to the power source?
    How long and how many strands is the included cable from the power source to the door station?

    By Amsler Sep 23, 2013

    The little box with the screw terminal is the unlock control to be connected with your E-lock. It's powered together with your E-lock. The included cord is 1.5m long and with 2 strands. Hope you enjoy shopping here with us:)

    By Dale Sep 23, 2013 Was this answer helpful? (0) (1)

  • You indicated in answer to someone else that the wired power cord is for the camera.

    You indicated in answer to someone else that the wired power cord is for the camera. Does this mean you have to have an outside power source for the camera to work outside? Also what is required for installation? Is it completely wireless and very simple? Thank you for your time. Tracey

    By Tracey Aug 30, 2013

    The outdoor camera needs to be connected with power supply. Suitable cable and adapter will be included for you to install. The indoor monitors are totally wireless. The necessary accessories will be sent in the package for you. Thank you for shopping with us:)

    By Dale Sep 01, 2013 Was this answer helpful? (0) (0)

  • What is the remote for? Do the monitor handsets have a button for remotely unlocking the door?

    Just checking to see if the handset is all you need to unlock the door and communicate with a caller.

    By Mariane Aug 07, 2013

    Sorry for confusion caused. This kit doesn't come with a remote and it can't be remote controlled. Thank you for shopping with us:)

    By Dale Aug 07, 2013 Was this answer helpful? (0) (0)

  • What is the effective range of the wireless door phone monitor #00465645

    Wireless Night Vision Camera with 7 Inch Door Phone Monitor (1camera 3 monitors) #00465645

    By Wayne Jul 31, 2013

    If there is iron or cement blocks, the installation distance should be within 30m.
    Hope you enjoy shopping here with us:)

    By Dale Jul 31, 2013 Was this answer helpful? (0) (0)

  • Is there a User Manual I can review prior to ordering?

    Please send me PDF of User Manual. Thank you!

    By John Carbone Jul 20, 2013

    We don't have online user manual for this item now. But English user manual will be included in the package if you order it. Thank you for shopping with us:)

    By Dale Jul 21, 2013 Was this answer helpful? (1) (0)

  • Unlock system

    What else do we need exactly to unlock the outside door from the inside monitor?

    By Jorge Fernandez Jun 25, 2013

    This item can work with E-lock which has unlocking power supply. The frequency of this item is 2.4GHz. If your lock is compatible with this, then you can use them together. Thank you for shopping with us:)

    By Dale Jun 25, 2013 Was this answer helpful? (0) (0)

  • Package includes: 2 x Power adapters: input: 100-240V 50/60Hz Output:5V/1A

    Hi there,

    The details say that the package includes '2 x Power adapters: input: 100-240V 50/60Hz Output:5V/1A' What are these for? One at the camera/bell door end but what is the other Power adapter for?

    How are each of the three monitors powered by? I presume an transformer/power adapter? If so, surely it comes with 3 of these, - one for each monitor.

    The details say that the package includes '1 x Mounting plate for 7'' indoor monitor'.
    Surely it should say '3 x Mounting plate for 7'' indoor monitor' given that the unit comes as 1 x Camera Unit AND 3 x 7" Monitors

    So there is no CAT5 cabling required or the like to each of the three monitors?

    Do you have these in stock? If so, what is the lead time between order & delivery to the Republic of Ireland?

    Many thanks,
    Pat

    By Pat May 15, 2013

    Thank you for your inquiry. Please be noted that:
    1. For the 2 power adapters, the wired one is for the camera and the wireless one is for the charging of the monitors.
    2. The monitors are powered by rechargeable batteries. You can charge it with the power adapter and the USB cable that we send to you.
    3. The all mounting plate is for the camera. The monitors don't need a plate.
    Thank you for shopping with us:)

    By Dale May 15, 2013 Was this answer helpful? (0) (0)

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