Please kindly understand that the hole on the back is made by proportion according to the size you choose. We can't make it bigger. The mode is wearing size 6, but her waist and hips measurements are a little smaller than size 6. You can refer to the pictures posted by our customers to check how it looks in real person. Thank you for shopping with us:)

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If you order it in custom measurements, you can give us your detailed measurements of your arm so that we can make it fit you well.

After placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

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Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

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Please kindly understand that we can only made this dress as pictured. If you want to alter the back, your local tailor may help. You can also reply Melinda's review to ask how did she alter the back style. Hope you enjoy shopping here with us:)

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We do have ruby color for this dress now. In the drop down menu, the fifth from the bottom color choice is ruby. Hope you enjoy shopping here with us:)

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Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

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We need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 15th June. Hope you enjoy shopping here with us:)

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We need 7-9 business days to tailor this dress. If you order around 12th-13th and pay for expedited shipping, you may receive the order before 28th June. Hope you enjoy shopping here with us:)

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The price for custom measurement now is US$179.98. Shipping cost varies based on weight of the order as well as shipping distance. Here is a link for your reference about how to calculate shipping cost:
http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
Thank you for shopping with us:)

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We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

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Thank you for inquiry. Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

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Dear Alice Smart,
No. We will make it 5 cm longer with the measurements of your real hight.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
Hope you enjoy shopping here:)

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Dear Ginger Brown,
If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

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Dear Davina,
We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

And if you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
And here is the link for all the swatches we have on offer:
http://www.lightinthebox.com/c/swatches_3927

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Dear Nazima,
We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

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