Sheath/ Column Strapless Sweetheart Floor-length Chiffon Bridesmaid Dress

Customer Q&A

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• Additional charges?

  I've been reading a lot of reviews, and they are all GREAT! Everyone seems to love their dresses and the quality of their dresses. However, some reviews have said that when the dress arrived at their door, they were giving additional costs that they had to pay. What are these costs? And how much would these costs be for this dress to come to Ontario, Canada. Thanks lightinthebox!

  By Taylor H. 26 / 04 / 2012

  Dear Taylor H.,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 27 / 04 / 2012

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• How long will it take to deliver if I order a standard size? (UK delivery)

  My prom is in 17 day so I desperately need a dress asap

  By Bethany Hutson 26 / 04 / 2012

  Dear Bethany Hutson,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• THE WEDDING IS JUNE 3 HOW LONG TAKE USA ? 2012

  COULD THIS PASS MOTHER BRIDE DRESS ? AND COULD STRAP FOR ARM PLS.

  By BEVERLY 26 / 04 / 2012

  Dear BEVERLY,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)
  

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Can you add straps to this dress?

  I want to buy this dress in Burgundy for my 5 Bridesmaids but 2 of the Bridesmaids would want straps for added support. Would that be possible?
  
  Many thanks

  By Zara 19 / 04 / 2012

  Dear Zara,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• Does personal measurements count as tailoring?

  Hi,
  Prom is sometime in May so Im afraid that my dress will not come in time because its april 17th today. Will putting in my personal measurements for size count as tailoring which would take 15-19 days to ship? Could this question be answered soon as possible please?
  THANKS :)

  By Gabriella 17 / 04 / 2012

  Dear Gabriella,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi, I was wondering if you could send me the range of colours for this dress?

  I get married in August, i was looking for pistachio green, and whether its boned or not?
  Look forwards for hearing from you.

  By Natalia 11 / 04 / 2012

  Dear Natalia,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 04 / 2012

  Was this answer helpful? (0) (0)

• Shipping an order to 2 different countries

  I am thinking of buying 4 dresses for my bridesmaid in one order (as I would like the dresses to be off the same die lot of fabric).
  But 2 live in Australia & 2 live in New Zealand. Could I have 2 posted to me in Australia & 2 posted to an address in New Zealand?

  By Emma 28 / 03 / 2012

  Dear Emma,
  You might need to place two orders. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 29 / 03 / 2012

  Was this answer helpful? (0) (0)

• how much would it cost to receive the dresses in uk eg customs charges etc

  i ordered things from lightinthebox before and had to pay to receive the goods upon delivery so would like to know how much it would cost to receive 5 dresses
  thanks

  By Janice Travis 10 / 03 / 2012

  Dear Janice Travis,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 12 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hi im just wondering

  is the flower on the side easy to remove?

  By JJ 07 / 03 / 2012

  Dear JJ,
  We do not recommend removing the flower since it is stitched to the dress, but maybe you can take it to the professional tailor's to see if it can be easily removed without damaging the fabric.

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• Boning

  Hi there, i was thinking of ordering these dresses for my bridesmaids dresses. Are they boned? if not can they be boned? Also what is the shipping cost of this to ireland?

  By Pam 04 / 03 / 2012

  Dear Pam,
  The dress is not boned. And it cannot be boned. The shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• THE WEDDING IS JUNE 3 HOW LONG TAKE USA ? 2012

  COULD THIS PASS MOTHER BRIDE DRESS ? AND COULD STRAP FOR ARM PLS.

  By BEVERLY 26 / 04 / 2012

  Dear BEVERLY,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)
  

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Can you add straps to this dress?

  I want to buy this dress in Burgundy for my 5 Bridesmaids but 2 of the Bridesmaids would want straps for added support. Would that be possible?
  
  Many thanks

  By Zara 19 / 04 / 2012

  Dear Zara,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi, I was wondering if you could send me the range of colours for this dress?

  I get married in August, i was looking for pistachio green, and whether its boned or not?
  Look forwards for hearing from you.

  By Natalia 11 / 04 / 2012

  Dear Natalia,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi im just wondering

  is the flower on the side easy to remove?

  By JJ 07 / 03 / 2012

  Dear JJ,
  We do not recommend removing the flower since it is stitched to the dress, but maybe you can take it to the professional tailor's to see if it can be easily removed without damaging the fabric.

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• Boning

  Hi there, i was thinking of ordering these dresses for my bridesmaids dresses. Are they boned? if not can they be boned? Also what is the shipping cost of this to ireland?

  By Pam 04 / 03 / 2012

  Dear Pam,
  The dress is not boned. And it cannot be boned. The shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• How much is the shipping to australia going to cost?

  How much is the shipping to australia going to cost?

  By christine 16 / 01 / 2012

  Dear christine,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

  By Smile 17 / 01 / 2012

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• Can you please send me a colour swatch for chiffon materials

  I would like to purchase 4 dress if the colour matches my wedding theme.
  
  I am interested in this dress 'Sheath/ Column Strapless Sweetheart Floor-length Chiffon Bridesmaid Dress' is it also possible to have the rose in a different colour?
  
  Thank you
  
  Nicola

  By Nicola 15 / 01 / 2012

  Dear Nicola,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 17 / 01 / 2012

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• Bridesmaid dress

  Hi, do you have 4 of these dresses for bridesmaids in the royal blue. The colour sample that we can view, are they true to colour as the royal blue is nice and bright and thats what we want. Do you have a shop in Adelaide that these can be viewed as thats where my daughter is at the moment. Does this dress come with shoe string straps that can be attached . Many thanks.
  
  Lynette Lynn
  New Zealand.

  By Lynette 12 / 01 / 2012

  Dear Lynette,
  Yes, we have 4 of these dresses for bridesmaids in the royal blue. And there might be a slight difference between the actual dress color with the picture on our website because of the monitor display.
  And no, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  And no, the dress would not come with the shoes or accessories. But you can choose shoes or accessories here:
  Shoes LINK TO http://www.lightinthebox.com/c/shoes_3349
  Accessories LINK TO http://www.lightinthebox.com/c/accessories_3348
  Hope you enjoy your shopping here:）

  By Smile 13 / 01 / 2012

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• is it possible to to a photo of this dress in a sage green colour?

  i am looking to purchase 2 of these dresses for my bridemaids. i am looking at sage/thyme green colours and i would like to see what this dress would look like in sage green colour.
  
  if the green fits with my colour scheme and i order this product, would it be possible to have the dress made without the rose/flower on the side?
  
  can this dress be made in a UK size 18 or 20. is that possible?

  By Katy 23 / 12 / 2011

  Dear Katy,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And no, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  Also, it is not UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 26 / 12 / 2011

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• Farbenübersicht

  Sehr geehrte Damen und Herren,
  
  ich finde ihre Große Farbauswahl hervorragend, dennoch würde ich die Farben gerne sehen ??
  
  Gibt es eine möglichkeit der exakten Farbübersicht ???
  
  Vielen Dank und großes Lob an Ihre Seite

  By Kathie 27 / 04 / 2012

  Liebe(r) Kathie,
  Sie können sonst hier Stoffproben bestellen:
  http://www.lightinthebox.com/de/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=Stoffprobe
  Alle anderen Informationen sind schon in der Farbentabelle inbegriffen.
  MfG

  By Emma 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Additional charges?

  I've been reading a lot of reviews, and they are all GREAT! Everyone seems to love their dresses and the quality of their dresses. However, some reviews have said that when the dress arrived at their door, they were giving additional costs that they had to pay. What are these costs? And how much would these costs be for this dress to come to Ontario, Canada. Thanks lightinthebox!

  By Taylor H. 26 / 04 / 2012

  Dear Taylor H.,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• How long will it take to deliver if I order a standard size? (UK delivery)

  My prom is in 17 day so I desperately need a dress asap

  By Bethany Hutson 26 / 04 / 2012

  Dear Bethany Hutson,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Does personal measurements count as tailoring?

  Hi,
  Prom is sometime in May so Im afraid that my dress will not come in time because its april 17th today. Will putting in my personal measurements for size count as tailoring which would take 15-19 days to ship? Could this question be answered soon as possible please?
  THANKS :)

  By Gabriella 17 / 04 / 2012

  Dear Gabriella,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• Shipping an order to 2 different countries

  I am thinking of buying 4 dresses for my bridesmaid in one order (as I would like the dresses to be off the same die lot of fabric).
  But 2 live in Australia & 2 live in New Zealand. Could I have 2 posted to me in Australia & 2 posted to an address in New Zealand?

  By Emma 28 / 03 / 2012

  Dear Emma,
  You might need to place two orders. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 29 / 03 / 2012

  Was this answer helpful? (0) (0)

• how much would it cost to receive the dresses in uk eg customs charges etc

  i ordered things from lightinthebox before and had to pay to receive the goods upon delivery so would like to know how much it would cost to receive 5 dresses
  thanks

  By Janice Travis 10 / 03 / 2012

  Dear Janice Travis,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 12 / 03 / 2012

  Was this answer helpful? (0) (0)

• Kann mein Kleid innerhalb von 4 Wochen geliefert werden?

  Ich brauche mein Kleid ganz dringend spätestens in 4 Wochen und würde es gern maßschneidern lassen.Ist das möglich?

  By Melanie 11 / 05 / 2012

  Liebe(r) Melanie,
  Nach der Zahlungsbestätigung werden die Bearbeitung und Versand angefangen. Rechnen Sie bitte aus, ob die Zeit sich ausreichen würde.
  MfG

  By Emma 13 / 05 / 2012

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• kann ich es nun in zwei wochen haben oder nicht

  Zunächst einmal vielen Dank für die schnelle Antwort, aber Sie haben meine Frage nicht wirklich beantwortet. Kann ich es nun in zwei Wochen haben oder nicht? Ich weiß, dass es etwas dauert bis das Kleid fertig ist, aber würde ich es in zwei Wochen bekommen? Denn wenn nicht, dann loht es sich für mich nicht das Kleid zu kaufen.
  
  
  Mit freundlichem Gruß
  
  kley

  By kley 27 / 03 / 2012

  Liebe(r) kley,
  Die Lieferzeit hängt sich von der Anfertigungsperiode, der Lieferstrecke, der Lieferart und der Versandfirma ab, daher können wir Ihnen keine genaue Lieferzeit angeben. Falls Sie das Kleid bestellen, können Sie sich in Ihr Konto anmelden und über jeden Schritt der Bearbeitung sowie den Versand für Ihre Bestellung erfahren. Vielen Dank für Ihr Interesse an diesem Produkt!
  MfG

  By Emma 27 / 03 / 2012

  Was this answer helpful? (1) (0)

• Ich brauche das Kleid in zwei Wochen!!!

  Ich brauche das Kleid in zwei Wochen. Schaffen Sie das bis dahin? Keine Maßfertigung. Ich will nur eine andere Farbe. Ich würde mich auf eine Antwort sehr freuen. Und wie viel betragen die Versandkosten nach Deutschland?
  
  
  Mit freundlichem Gruß

  By kley 26 / 03 / 2012

  Liebe(r) kley,
  Bitte verstehen Sie, daß es für jedes Kleid inklusive Kleider in Standardgrössen eine gewisse Bearbeitungszeit benötigt, welche auf der Produktseite unter den Bestelloptionen deutlich angezeigt wird. Damit das Produkt im besten Zustand an Sie verschickt wrid, danken wir Ihnen für Ihre Geduld. die Versandkosten sind abhängig von dem Verpackungsgewicht, der Streckelänge bis zum Zielland und Ihrer ausgewählten Lieferart. Um die Versandkosten auszurechnen, können Sie die Ware in Ihren Einkaufswagen legen, scrollen Sie herunter und verwenden Sie die ''Geschätzte Versandkosten'' Funktion. In diesem Vorgang werden keine Kosten für Sie entstanden.
  MfG

  By Emma 26 / 03 / 2012

  Was this answer helpful? (0) (1)

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