Sheath/ Column Sweetheart Floor-length Chiffon Evening Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• straps

  can i have 1 inch straps add on to the dress

  By corina 10 / 05 / 2012

  Dear corina,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 11 / 05 / 2012

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• From the color chart, what would be the real color of the dress shown in the picture?

  Do you gurantee that the color shown in the picture is the same color that the dress would be in real life?

  By Marianne 23 / 04 / 2012

  Dear Marianne,
  Shown Color: Watermelon. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 24 / 04 / 2012

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• what if the size doesn't fit me ???

  hey there ..
  
  what if the size doesn't fit me ??? do i spend it back and get a refund ???

  By christine 11 / 04 / 2012

  Dear christine,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 12 / 04 / 2012

  Was this answer helpful? (0) (0)

• Does this come in Petite sizing?

  When you click on the color chart will it show what the color actual looks like. It would be nice if the dress changed to the color when you select differnet colors.

  By Judi Thomas 09 / 04 / 2012

  Dear Judi Thomas,
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• a question

  It's the 5 of April & my prom is on May 19th. Will i get the dress on time?

  By Hanna 05 / 04 / 2012

  Dear Hanna,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 19th as you requested.

  By Smile 06 / 04 / 2012

  Was this answer helpful? (0) (0)

• Fabric

  Hi.
  Is it possible to get a piece of fabric sended home before I buy the dress?
  Thanks, Mathilda

  By Mathilda 24 / 03 / 2012

  Dear Mathilda,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 25 / 03 / 2012

  Was this answer helpful? (0) (0)

• if i decide i dont like the dress can i get a full refund?

  if i decide i dont like the dress can i get a full refund?

  By niamh lonergan 05 / 03 / 2012

  Dear niamh lonergan,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (1)

• What color is shown in the picture?

  I am interested in ordering the exact dress in the picture but I am not sure what color that is classified as!

  By Aida Krijestara 02 / 03 / 2012

  Dear Aida Krijestara,
  Shown Color: Watermelon
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• What will this dress look like in royal blue?

  Ideas of "royal blue" vary and I'm just curious about the color. Would the shape of this dress look okay on my body? My body is not curvy nor skinny, but rather is a little boxy with a little bit of curves.

  By Jenny 10 / 02 / 2012

  Dear Jenny,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• will this dress still be available in april or even in may 2012 ?

  i would love to weare it at my prom :)

  By KAro 01 / 02 / 2012

  Dear KAro,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 01 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• straps

  can i have 1 inch straps add on to the dress

  By corina 10 / 05 / 2012

  Dear corina,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• From the color chart, what would be the real color of the dress shown in the picture?

  Do you gurantee that the color shown in the picture is the same color that the dress would be in real life?

  By Marianne 23 / 04 / 2012

  Dear Marianne,
  Shown Color: Watermelon. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 24 / 04 / 2012

  Was this answer helpful? (0) (0)

• what if the size doesn't fit me ???

  hey there ..
  
  what if the size doesn't fit me ??? do i spend it back and get a refund ???

  By christine 11 / 04 / 2012

  Dear christine,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 12 / 04 / 2012

  Was this answer helpful? (0) (0)

• Does this come in Petite sizing?

  When you click on the color chart will it show what the color actual looks like. It would be nice if the dress changed to the color when you select differnet colors.

  By Judi Thomas 09 / 04 / 2012

  Dear Judi Thomas,
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• a question

  It's the 5 of April & my prom is on May 19th. Will i get the dress on time?

  By Hanna 05 / 04 / 2012

  Dear Hanna,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 19th as you requested.

  By Smile 06 / 04 / 2012

  Was this answer helpful? (0) (0)

• Fabric

  Hi.
  Is it possible to get a piece of fabric sended home before I buy the dress?
  Thanks, Mathilda

  By Mathilda 24 / 03 / 2012

  Dear Mathilda,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 25 / 03 / 2012

  Was this answer helpful? (0) (0)

• What color is shown in the picture?

  I am interested in ordering the exact dress in the picture but I am not sure what color that is classified as!

  By Aida Krijestara 02 / 03 / 2012

  Dear Aida Krijestara,
  Shown Color: Watermelon
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• What will this dress look like in royal blue?

  Ideas of "royal blue" vary and I'm just curious about the color. Would the shape of this dress look okay on my body? My body is not curvy nor skinny, but rather is a little boxy with a little bit of curves.

  By Jenny 10 / 02 / 2012

  Dear Jenny,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• can I get a matching short sleeved jacket or wrap with this dress

  Can I get this dress customised size in Burgundy color with matching short sleeved jacket or wrap.

  By Shariha 27 / 12 / 2011

  Dear Shariha,
  This dress comes in custom size. And we do offer a lot of wraps options for you to select based on your preference. Please refer to the link for short sleeved jacket or wraps:
  http://www.lightinthebox.com/narrow/party-evening_v3346t0/short-sleeve_v3536t0/wraps_c4677

  By Smile 27 / 12 / 2011

  Was this answer helpful? (0) (0)

• can this dress be made with wide straps and no rhinestones?

  I am larger busted and concerned about the lack of straps. I am going to be the maid of honor in a wedding but dont want to outshine the bride with rhinestones. Thank-You

  By curious 14 / 12 / 2011

  Dear curious,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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• Takes it always 10-17 days?

  Or is it possible that de dress earlier is? i need him 4 November, that's 11 days..

  By Jolijn 19 / 10 / 2011

  Dear Jolijn,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 4 Nov. 2011 as you requested. Thank you for shopping with us:)

  By Smile 20 / 10 / 2011

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• i live in northern ireland and if i ordered it on the 16th of october would it be here for the 16th

  of november? my formal is the 17th of october so could i be sure it would be here on time?

  By Aoife 15 / 10 / 2011

  Dear Aoife,
  As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, if you order now, your package should arrive in Nothern Ireland before November 16th. Thank you for shopping with us:)

  By Smile 17 / 10 / 2011

  Was this answer helpful? (1) (1)

• si je commande une robe aujourd'hui, est ce que je l'aurais pour le 2juin 2012 plus precisement

  C'est la robe QUIANA-Robe de Soirée 2012 Mousseline

  By M.A 18 / 05 / 2012

  Chère cliente, cher client,
  Pour estimer les délais, veuillez consulter la page suivante:
  http://www.lightinthebox.com/fr/knowledge-base/c1026/a1245.html
  Bon shopping.
  Cordialement

  By Rebeca 25 / 05 / 2012

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• versand

  Hallo meine lieben ich möchte nur sicher gehen und zwar würde ich morgen am 16.05 das kleid in rot bestellen und mein abi ball ist am 14.06.2012. ist es sicher das ich das kleid rechtzeitig bekomme?
  mit freundlichen grüßen
  Sylwia

  By Sylwia 15 / 05 / 2012

  Liebe(r) Sylwia,
  Rechnen Sie bitte die Versandzeit mit Bearbeitungszeit und Zeit für die Lieferung zusammen, welche Sie auf der Produktseite finden werden. Die Bearbeitung für das Kleid wird nach der Zahlung anfangen.
  MfG

  By Emma 15 / 05 / 2012

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• Kann man sich die Kleider auch in anderen Farben anschauen??

  Wie wird das mit der Rücksendung gehandhabt wenn das Kleid zu eng oder zu breit ist? Kommen auf mich Kosten zu?? Und wie lange dauert die Lieferung?
  
  Vielen Dank!

  By maria 25 / 03 / 2012

  Liebe(r) maria,
  Alle Fotos von diesem Kleid werden schon auf der Produktseite angezeigt. Für weitere Informationen zu Farben sehen Sie bitte diese Farbentabelle an:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=1
  Zur Lieferzeit sehen Sie sich bitte diese Seite mit ausführlichen Informationen:
  http://www.lightinthebox.com/de/index.php?main_page=knowledgebase&chapter=1060&id=1507
  MfG

  By Emma 25 / 03 / 2012

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• How long will this dress be in stock?

  Hello!
  I want to get this dress for my prom next spring and was wondering how long i will be able to buy it.
  I'm losing weight and still have about 5kg to go and want it to fit perfectly.

  By May 17 / 11 / 2011

  Hallo May,
  Schneiden Zeit : 7-9 Werktage. D.h für Anfertigung brauchen wir ca. 2 Woche , und das Versand dauert per Express 5Tage also Sie könnten ihre Bestellung 3 Woche nach der Überweisung schon erhalten. Die Zeit ist ausreichend, machen Sie sich bitte keine Sorgen.
  Für weitere Hilfe kontaktieren Sie bitte mit unseren Kundenservicekollegen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie Ihre Konto ein und eine Frage oder Anfrage einreichen.
  MfG

  By Stephan 22 / 11 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• if i decide i dont like the dress can i get a full refund?

  if i decide i dont like the dress can i get a full refund?

  By niamh lonergan 05 / 03 / 2012

  Dear niamh lonergan,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (1)

• will this dress still be available in april or even in may 2012 ?

  i would love to weare it at my prom :)

  By KAro 01 / 02 / 2012

  Dear KAro,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 01 / 02 / 2012

  Was this answer helpful? (0) (0)

• Kann man zu dem Kleid noch zusätzlich ein Meter Stoff bestellen (für Ärmel).

  Ich möchte das Mantel/Spalte Liebsten bodenlang Chiffon Abendkleid für 140.25 Euro bestellen. Allerdings möchte ich Ärmel dran haben und brauche dafür den selben Stoff. Ich würde gerne chiffon Stoff bei ihnen bestellen, wenn dies möglich ist.

  By Mina 05 / 01 / 2012

  Hallo Mina,
  Ja Wir könnnen ihnen ein Meter Stoff schenken. Bitte kontaktieren Sie bitte mit unseren Kundenservicekollegen und ihre Bestellnummer mittelen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie Ihre Konto ein und eine Frage oder Anfrage einreichen.
  MfG

  By Stephan 05 / 01 / 2012

  Was this answer helpful? (2) (0)

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