Sheath/Column One Shoulder Floor-length Chiffon Mother of the Bride Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Can the cape (long strip of fabric flowing off in the back - attached to the flower) be removed?

  I was just wondering if that long strip of fabric that is attached to the flower can somehow be removed either during Light in the Box's making of the dress or by a personal tailor. Would the structure of the dress be compromised by not having the cape or is it easily removable? I really love the dress but I'm not sure if I am 100% if it has the flowing strip attached to the back. Thank you so much!

  By B 05 / 03 / 2012

  Dear B,
  Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• If I am wearing this dress will the flower be on my right shoulder?

  I have a scar on my right shoulder. According to the gown pictured it appears the flower and strap is on the right side. Is that correct?

  By Sue 27 / 02 / 2012

  Dear Sue,
  Yes, you are right. The flower will be on your right shoulder. Hope you enjoy your shopping here:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi how can I order fabric samples?

  Hi I am interested in possibly ordering this style for two or three bridesmaids..Is there any discount on more than one order? Also I have to have gey colour swatches samples before ordering how do I arrange this?
  
  Many thanks
  
  Jean

  By Jean 17 / 02 / 2012

  Dear Jean,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927

  By Smile 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• can we cancel an order?

  we place an order no.1202120802295594 that unfortunately will not reach destination in time . we therefore kindly ask you to cancel above order.
  
  Reimbursement has to be done on same credit card.
  
  Expecting your confirmation by return, thanks in advance,

  By edith gerber 12 / 02 / 2012

  Dear edith gerber,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi I would like to know the colour and type of fabric of this greyish shaded dress please.

  I would also like to order sample materials.I will be looking for four/five bridesmaid dresses to be made.

  By Jean Casey 10 / 02 / 2012

  Dear Jean Casey,
  Fabric: Chiffon
  Shown Color: Silver
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 02 / 2012

  Was this answer helpful? (1) (0)

• Hello, Are you able to make this dress in EMPIRE LINE style? I require 4.

  Hello, Are you able to make this dress in EMPIRE LINE style? I require 4.

  By Laura 15 / 01 / 2012

  Dear Laura,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in some different colors?

  Also if it doesnt fit what are my options?

  By Debbie 12 / 01 / 2012

  Dear Debbie,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 12 / 01 / 2012

  Was this answer helpful? (1) (0)

• es posible eliminar la flor del hombro derecho?(de manera que no haya flor..)

  Buenas noches, acabo de realizar el pedido de este traje a medida, en color rojo por favor les agradeceria que meinformasen de la pregunta a este email: beaegea86@hotmail.com ; o que me faciliten una direccion de correo para ponerme en contacto con ustedes y asi poder concretar el pedido. Ademas me gustaria que los dos pedidos realizados se tramitara y enviaran en uno solo y a la misma direccion. Gracias.
  
  Un saludo

  By Beatriz Egea 25 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  
  Sentimos mucho pero no le podemos modificar el producto porque es un modelo establecido, le aconsejamos explorar en nustra página, ya que tenemos varios modelos, esperamos que encuentre lo que le gusta.
  
  Saludos
  LightInTheBox.
  

  By Olivia 25 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Can the cape (long strip of fabric flowing off in the back - attached to the flower) be removed?

  I was just wondering if that long strip of fabric that is attached to the flower can somehow be removed either during Light in the Box's making of the dress or by a personal tailor. Would the structure of the dress be compromised by not having the cape or is it easily removable? I really love the dress but I'm not sure if I am 100% if it has the flowing strip attached to the back. Thank you so much!

  By B 05 / 03 / 2012

  Dear B,
  Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• If I am wearing this dress will the flower be on my right shoulder?

  I have a scar on my right shoulder. According to the gown pictured it appears the flower and strap is on the right side. Is that correct?

  By Sue 27 / 02 / 2012

  Dear Sue,
  Yes, you are right. The flower will be on your right shoulder. Hope you enjoy your shopping here:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi how can I order fabric samples?

  Hi I am interested in possibly ordering this style for two or three bridesmaids..Is there any discount on more than one order? Also I have to have gey colour swatches samples before ordering how do I arrange this?
  
  Many thanks
  
  Jean

  By Jean 17 / 02 / 2012

  Dear Jean,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927

  By Smile 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi I would like to know the colour and type of fabric of this greyish shaded dress please.

  I would also like to order sample materials.I will be looking for four/five bridesmaid dresses to be made.

  By Jean Casey 10 / 02 / 2012

  Dear Jean Casey,
  Fabric: Chiffon
  Shown Color: Silver
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 12 / 02 / 2012

  Was this answer helpful? (1) (0)

• Hello, Are you able to make this dress in EMPIRE LINE style? I require 4.

  Hello, Are you able to make this dress in EMPIRE LINE style? I require 4.

  By Laura 15 / 01 / 2012

  Dear Laura,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in some different colors?

  Also if it doesnt fit what are my options?

  By Debbie 12 / 01 / 2012

  Dear Debbie,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 12 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• can we cancel an order?

  we place an order no.1202120802295594 that unfortunately will not reach destination in time . we therefore kindly ask you to cancel above order.
  
  Reimbursement has to be done on same credit card.
  
  Expecting your confirmation by return, thanks in advance,

  By edith gerber 12 / 02 / 2012

  Dear edith gerber,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• es posible eliminar la flor del hombro derecho?(de manera que no haya flor..)

  Buenas noches, acabo de realizar el pedido de este traje a medida, en color rojo por favor les agradeceria que meinformasen de la pregunta a este email: beaegea86@hotmail.com ; o que me faciliten una direccion de correo para ponerme en contacto con ustedes y asi poder concretar el pedido. Ademas me gustaria que los dos pedidos realizados se tramitara y enviaran en uno solo y a la misma direccion. Gracias.
  
  Un saludo

  By Beatriz Egea 25 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  
  Sentimos mucho pero no le podemos modificar el producto porque es un modelo establecido, le aconsejamos explorar en nustra página, ya que tenemos varios modelos, esperamos que encuentre lo que le gusta.
  
  Saludos
  LightInTheBox.
  

  By Olivia 25 / 03 / 2012

  Was this answer helpful? (0) (0)

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