Sheath/ Column V-neck Floor-length Chiffon Bridesmaid Dress With Criss-Cross Bodice

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Is there an option of buying extra material in order to make sleeves for this dress?

  I saw that in the wraps section you can buy a chiffon wrap in any color i choose. Will the color that i choose for the dress and the color i choose for the wrap be the same? I would like to alter the dress using the exact same material.
  Thank you.

  By Ruth Kenner 24 / 04 / 2012

  Dear Ruth Kenner,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 25 / 04 / 2012

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• What is the dress length?

  I wish to know how you find out the full dress length of all your dresses as it does not appear to be obvious on line.

  By Selina 18 / 04 / 2012

  Dear Selina,
  The dress is floor length. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• order # 1203272302477643. URGENT REQUEST TO CHANGE COLOR!!!

  I just placed order # 1203272302477643 about an hour ago. I didn't notice the color charts until after I placed the order for Pearl Pink. When I looked at it more closely, I realized that Pearl Pink is much too light. I really want PINK. Could you please change my order from Pearl Pink to PINK for both dresses in the order? It's REALLY important to me. I've searched your web site and I can't see any other way to make the change now that the order has been placed. I would really, really appreciate it if you could make this change for me. Thank you.

  By Elaine Distad 28 / 03 / 2012

  Dear Elaine Distad,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (0)

• I just placed order #1203272302477643. See question below.

  The neck is a little low for me because I dress very modestly. However, I'm a seamtress, and often make adjustments to the neckline of my dresses by adding an inset or creating a ruffle etc. around the neckline. Sometimes it is VERY difficult to make adjustments simply because it is hard to find matching fabric. My question is this: If you have smaller fabric remants from the making of these two dresses that would be thrown away anyway, would you consider including a few in the box when you ship the dresses? That would be extremely helpful to me to make the necessary adjustments on mine and my daughter's beautiful new gowns. Again, if the leftover pieces will be destroyed anyway, couldn't you please just send them along to me with the dresses? Thank you so much.

  By Elaine Distad 28 / 03 / 2012

  Dear Elaine Distad,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (0)

• Do you automaticly add height for heels when made a custom order is made?

  I have ordered 4 of the bridemaid Dresses today and I am concerned that they won't have enough length in them as it said to measure barefoot, but after reading the following review I am worried that they will be too short.
  What do I do ?
  
  This was the review posted today which concerns me
  
  " I ordered this dress in Regency in custom sizing. There were some issues when it arrived (straps, arms eyes too big, no length added for heels despite asking specifically about this). That said, the dress is really lovely, and well made. The colour is a bit more purple in real life than the picture shows. Customer service were very helpful and refunded a portion so a dressmaker could fix it, which I thought was very good of them "
  
  Please reply to me a.s.a.p
  Thankyou so much!

  By Amy 20 / 02 / 2012

  Dear Amy,
  Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (1) (0)

• Will this dress be available for $97.99 US in two weeks time?

  I would LOVE to puchase 4 of these dresses for my bridemaids. But I won't have their measuements for a few weeks yet and they can only pay the reduced price. Is there anyway we can get them at this price in a few weeks time?
  I hope to have the sizes custom made also...
  
  Also, how much is is postage to Australia for 4 dresses?
  
  Looking forward to hearing from you,
  
  Amy - Australia

  By Amy 18 / 02 / 2012

  Dear Amy,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (1) (0)

• Are your sizes standard UK sizes or US sizes, eg is your size 8 a UK size 12?

  The measurements given suggest that you use US sizes.

  By Cynthia Stoane 09 / 02 / 2012

  Dear Cynthia Stoane,
  It is not US or UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 02 / 2012

  Was this answer helpful? (2) (0)

• Is the color of the dress in the picture pink or pearl pink?

  What color is the dress in the picture. pink or pearl pink?

  By Liz 07 / 02 / 2012

  Dear Liz,
  Shown Color: Pearl Pink
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Does this come in silver or gray?

  Looking for a bridesmaids dress for a 25th anniversary vow renewal ceremony. I need a silvery grayish color for the dress.

  By Raquel 07 / 02 / 2012

  Dear Raquel,
  It comes in silver. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there a short version of this dress?

  Or a list of dresses that have the same style bodice?

  By Sarah 04 / 01 / 2012

  Dear Sarah,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length or tea length dress with V-neck, please refer to the link:
  http://www.lightinthebox.com/ns/v-neck_v1274t0/knee-length_v1279t0+tea-length_v1280t0/special-occasion-dresses_c2048

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Is there a short version of this dress?

  Or a list of dresses that have the same style bodice?

  By Sarah 04 / 01 / 2012

  Dear Sarah,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length or tea length dress with V-neck, please refer to the link:
  http://www.lightinthebox.com/ns/v-neck_v1274t0/knee-length_v1279t0+tea-length_v1280t0/special-occasion-dresses_c2048

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Is there an option of buying extra material in order to make sleeves for this dress?

  I saw that in the wraps section you can buy a chiffon wrap in any color i choose. Will the color that i choose for the dress and the color i choose for the wrap be the same? I would like to alter the dress using the exact same material.
  Thank you.

  By Ruth Kenner 24 / 04 / 2012

  Dear Ruth Kenner,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (1)

• What is the dress length?

  I wish to know how you find out the full dress length of all your dresses as it does not appear to be obvious on line.

  By Selina 18 / 04 / 2012

  Dear Selina,
  The dress is floor length. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• Are your sizes standard UK sizes or US sizes, eg is your size 8 a UK size 12?

  The measurements given suggest that you use US sizes.

  By Cynthia Stoane 09 / 02 / 2012

  Dear Cynthia Stoane,
  It is not US or UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 02 / 2012

  Was this answer helpful? (2) (0)

• Is the color of the dress in the picture pink or pearl pink?

  What color is the dress in the picture. pink or pearl pink?

  By Liz 07 / 02 / 2012

  Dear Liz,
  Shown Color: Pearl Pink
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Does this come in silver or gray?

  Looking for a bridesmaids dress for a 25th anniversary vow renewal ceremony. I need a silvery grayish color for the dress.

  By Raquel 07 / 02 / 2012

  Dear Raquel,
  It comes in silver. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there a short version of this dress?

  Or a list of dresses that have the same style bodice?

  By Sarah 04 / 01 / 2012

  Dear Sarah,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length or tea length dress with V-neck, please refer to the link:
  http://www.lightinthebox.com/ns/v-neck_v1274t0/knee-length_v1279t0+tea-length_v1280t0/special-occasion-dresses_c2048

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• Does this come in champagne? and if so, how light or dark is that color on the dress?

  I am 5'0" with a little belly pouch. Is this dress tight fitting? I usually wear a size 2-4 in petite dresses, and 6P in slacks. Also can this dress be shortened by you? And is this dress light...I'm planning to go to Asia next month and wondering if this will wrinkle much or be too bulky.

  By Jessica 13 / 12 / 2011

  Dear Jessica,
  Yes, the dress comes in champange. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  Also, please understand each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
  
  As for the fabric, the dress comes in chiffon. It is a relatively light fabric and it;s not too bulky. And there are some ways to cope with the wrinkle problem if it happens.
  Hope you enjoy your shopping here:)
  

  By Smile 13 / 12 / 2011

  Was this answer helpful? (0) (0)

• Would it be suitable for the fuller figure?

  Would you be able to add unlined sleeves to the dress and at what cost?

  By Mimi 09 / 12 / 2011

  Dear Mimi,
  Yes, it would suit for the fuller figure if you order the right size.
  And please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 11 / 12 / 2011

  Was this answer helpful? (0) (1)

• Meine Frage : Warum kann man das Kleid nicht in den angegebenen Farben sehen ?

  Wenn ich nun ein Kleid kaufe in irgendeiner Farbe ( aber da die FARBE nicht angezeigt wird) habe ich dann das Rückgaberecht ? Weil ich weiß ja nicht wie es in dieser Farbe ausschaut !!!

  By Büsra Aktas 19 / 05 / 2012

  Liebe(r) Büsra Aktas,
  Alle Fotos von diesem Kleid werden schon auf der Produktseite angezeigt. Für weitere Informationen zu Farben sehen Sie bitte diese Farbentabelle an:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=1
  MfG

  By Emma 20 / 05 / 2012

  Was this answer helpful? (0) (0)

• Kann ich meine Bestellung 1204290502639100 noch ändern ?

  Hallo,
  
  ich möchte das Kleid in einer anderen Farbe bestellen Auftrags Nr. 1204290502639100
  Kann ich die Bestellung noch ändern in die Farbe Fuchsia ?
  
  Viele Grüße
  Ch.Stürwold

  By Stürwold 04 / 05 / 2012

  Liebe(r) Stürwold,
  Ihre Bestellung ist schon in Bearbeitung und kann leider nicht mehr geändert werden. Wir bitten um Ihr Verständnis und wünschen Ihnen viel Spaß beim Shopping!
  MfG

  By Emma 04 / 05 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Will this dress be available for $97.99 US in two weeks time?

  I would LOVE to puchase 4 of these dresses for my bridemaids. But I won't have their measuements for a few weeks yet and they can only pay the reduced price. Is there anyway we can get them at this price in a few weeks time?
  I hope to have the sizes custom made also...
  
  Also, how much is is postage to Australia for 4 dresses?
  
  Looking forward to hearing from you,
  
  Amy - Australia

  By Amy 18 / 02 / 2012

  Dear Amy,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• order # 1203272302477643. URGENT REQUEST TO CHANGE COLOR!!!

  I just placed order # 1203272302477643 about an hour ago. I didn't notice the color charts until after I placed the order for Pearl Pink. When I looked at it more closely, I realized that Pearl Pink is much too light. I really want PINK. Could you please change my order from Pearl Pink to PINK for both dresses in the order? It's REALLY important to me. I've searched your web site and I can't see any other way to make the change now that the order has been placed. I would really, really appreciate it if you could make this change for me. Thank you.

  By Elaine Distad 28 / 03 / 2012

  Dear Elaine Distad,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (0)

• I just placed order #1203272302477643. See question below.

  The neck is a little low for me because I dress very modestly. However, I'm a seamtress, and often make adjustments to the neckline of my dresses by adding an inset or creating a ruffle etc. around the neckline. Sometimes it is VERY difficult to make adjustments simply because it is hard to find matching fabric. My question is this: If you have smaller fabric remants from the making of these two dresses that would be thrown away anyway, would you consider including a few in the box when you ship the dresses? That would be extremely helpful to me to make the necessary adjustments on mine and my daughter's beautiful new gowns. Again, if the leftover pieces will be destroyed anyway, couldn't you please just send them along to me with the dresses? Thank you so much.

  By Elaine Distad 28 / 03 / 2012

  Dear Elaine Distad,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (0)

• Do you automaticly add height for heels when made a custom order is made?

  I have ordered 4 of the bridemaid Dresses today and I am concerned that they won't have enough length in them as it said to measure barefoot, but after reading the following review I am worried that they will be too short.
  What do I do ?
  
  This was the review posted today which concerns me
  
  " I ordered this dress in Regency in custom sizing. There were some issues when it arrived (straps, arms eyes too big, no length added for heels despite asking specifically about this). That said, the dress is really lovely, and well made. The colour is a bit more purple in real life than the picture shows. Customer service were very helpful and refunded a portion so a dressmaker could fix it, which I thought was very good of them "
  
  Please reply to me a.s.a.p
  Thankyou so much!

  By Amy 20 / 02 / 2012

  Dear Amy,
  Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (1) (0)

• Ich möchte das Kleid zurücksenden, denn es entspricht nicht den Angaben auf dem Bild

  Bitte nennen Sie mir die Adresse der Zurücknahme.
  Bestellnummer: 1204101202544589

  By Jutta Lucke 19 / 05 / 2012

  Liebe(r) Jutta Lucke,
  vielen Dank für Ihren Einkauf bei uns! Für Ihre Frage kontaktieren Sie bitte unseren Kundenservice. Sie werden Ihnen schnell und freundlich helfen. Loggen Sie sich bitte in Ihr Konto ein, um eine Frage oder eine Anfrage einzureichen.
  MfG

  By Emma 20 / 05 / 2012

  Was this answer helpful? (0) (0)

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