QUALITY OF THE DRESS: The dress is really gorgeous! The color is what I expected it to be, same color shown on their samples, the material is really nice, the lining inside is kinda thick which I love. I didn't ordered customize sizing( i ordered size 12) but the fit is almost perfect.. I just used their chart as reference.. The length is just right if wearing heels, and the slit on the dress is barely noticeable which is how I like it..Overall I give it a 10/10 for the quality of the dress..
SHIPPING: The shipping took forever! I took into consideration that it'll be coming from China so I ordered the dress almost a month before my event.. Placed the order and paid on November 7th, since every dress is made upon order/payment, my dress got shipped on November 18th (almost a week after I paid).. I paid expedite shipping so I expected it to receive it in 3-5 working days.. This is where my STRESS started! After a week i decided to contact them and I found out my dress will be "considerably delayed" due to snow storm/ bad weather in New york".. They offered to give me a 10$ coupon code for future order because of this.. Another thing that pissed me off is their tracker.. My order according to the tracker is not moving! After 2 weeks it's still in China with a status "posting". After a lot of complaints to their customer service, I found out that my order was sent back to them (CHINA!) because of unexpected custom clearance event issue (whatever that is!) So they have to send it out on December 1, my event was on December 5th so I ended up not being able to use the dress, and had to buy one and spend more money than I wanted to.. So overall, it took them 21 days to deliver it to me (from payment) even if I paid for expedite shipping.. They gave me back the money I paid for the shipping since they weren't able to do so.. I'll give it a 1/10
CUSTOMER SERVICE: They gave me so much stress! The first customer representative that I talked to never gave me exact or detailed answers, She can't give me answers about my order.. If I send her a detailed message, she'll just answer 1 out 3 questions.. She can't even tell me where my order is.. There are times I had to send my message 2-3 times because days will pass and I will still have no reply from them.. they don't even have contact number that I can call! After weeks of talking to her, I decided to contact a supervisor. That's the only time my questions were answered. 5/10
OVERALL: I advice anyone who will order here to give it a month or more for shipping.. You don't want to end up not having a dress on the day of your event like what happened to me!. The dress is really nice, I would order from here again because of it.. So if you have the time, order yours way ahead of time so you won't have to deal with the stress of talking to a customer service..