Great!! Very luxury and impressive curtains! They fitted exactly as i imagine it!
Av ph.andry 1 / 10 / 2015
This would've been a 4 or 5 star review, but...
On May 9th I ordered 2 sets of these curtains, one being a custom size for a very large window. They came from China to Chicago in about a week (according to website, estimated shipping date was May 28th and today is May 15th), which is great! Received a text message from DHL yesterday that I would have a package from China delivered today. Wasn't sure it was my curtains as the order numbers didn't match and there was no reference to Lightinthebox.com, but it was. There were no additional fees upon delivery.
Upon opening the box: was in disbelief the description says ONE PAIR, and I only received ONE PANEL for each window (if it had been listed as one panel, which some curtains on the site are, I would've ordered the second halves). I can't very well hang only one panel up, especially on a large window! The other issue is the color at the top of the panel. It's gold. VERY metallic gold! Plus the border between the gold top and the beige curtain is almost like a gold swirled ribbon, whereas the picture online shows a brown top and a beige ribbon that is almost the same color as the main beige part of the curtains. The gold is actually kinda pretty, don't get me wrong; however, I ordered something that really appeared to have been a brownish color: dark brown, light brown, taupe... Being as one is a custom size, and the gold color doesn't match my living room AT ALL, not sure what to do. The beige main curtain color online is accurate, and the brown lining is actually a bit darker than it shows online. I know it states that there may be a difference in monitors in regards to how the colors display, but the beige is an exact match to the picture, and the brown lining is just a bit darker than in the picture. That being said, in the picture online the top of the curtain is a darker brown than the brown lining picture. How can there be that great of a color difference for the top of the curtain? In any case, I thought I'd actually give a complete color description as the website does not, for those considering these.
They did come with plastic hanging hooks as I ordered double pleats. There were no instructions on how to hang, clean, or get the wrinkles out (especially from the top part which is a taffetatype material) which is disappointing as I don't want to ruin them by trying to iron the wrinkles out, which is where they mostly are.
I did check the blackout quality, and it is very good. Overall quality seems very nice!
I put in a ticket with customer service regarding only receiving one half of the curtains for both windows, so we'll see how fast the situation is remedied. Would like to change star rating once issue is fixed, depending on what happens...
It's a shame though, as we have a huge housewarming party next weekend and I was super excited that they arrived today (Friday) so I could put them up in time and get those ugly, pain intherear temporary paper shades off my windows. Still have hopes though that I'll have complete sets in time for next weekend!
By the way, I'm not trying to discourage from buying from here. I previously ordered some artwork from here, and had no issues. I want to order more from Lightinthebox.com as well as recommend them, so hopefully this was a onetime bad experience!
Customer service was very quick to respond to my issue regarding receiving only half of my order. I received an email from them the very next morning after leaving the review above and creating a trouble ticket. The representative was apologetic and quickly submitted a new order for the items that I had purchased. I received my curtain orders this past Monday, June 1st, which was slightly longer than the others took to arrive. As long as I received 2 panels per order, it wasn't a big deal. And they were complete: 4 panels in total, with the correct measurements. The colors of the panels were the same as the original shipment: gold at the top, beige/ivory for the main part, and a dark brown liner.
There still were no instructions on how to hang the curtains or how to care for them. I say this as I ordered pinch pleat, and have never had these kind before. That being said, there were enough hooks included. The hooks are plastic, but they seem heavy duty enough. As I was trying to figure out how to put them on (which took about a minute), I shortly realized that the hook part that goes into the traverse curtain rod is adjustable, so you can adjust the height in which the curtain hangs from the rod. This is actually pretty cool for a couple reasons: (1) when I started to hang the curtains, the top was lower than the rod leaving it exposed, which is unsightly, and (2) they are very easy to adjust. The curtains were hung a few days ago, and the blackout is great, and definitely keeps out the heat from the summer sun!
Great product and EXCELLENT CUSTOMER SERVICE!!!
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Av Dale 15 / 5 / 2015
Excellent service and quality. Very professional in all aspects. Curtains met and excelled expectations. Quality of curtains was excellent. These were custom made for our room. A service which I will be using again. Thank you Lightinthebox
Received much faster than I expected. Great pair of curtains.
I am so happy with my drapes that arrived this morning. The work is excellent. I can't wait to hang them.
Thank you for all your hard work.
I received the drapes very late. They arrived on the island on March 19th and I didn't receive them until April 2nd. It was no fault of Lightinthebox but of the courier company itself.
I have to say they were worth waiting for.
Curtains are just up to the mark. 100 % satisfied
Very high quality, very happy with my purchase...
Ik heb mijn bestelling op tijd ontvangen, ik wist niet dat ik de BTW en invoerrechten moet nog betalen.
Products were of a very high quality.I am happy with my transaction.
The curtain arrived in a week, neetly packed with explanation how to hang and clean. The curtains are very beautiful and excelent as blackout. The colour is a bit different from the photo ba.
The only suprisce was that I had to pay custome when it came so it cost more, then price on the web page,