Trumpet/ Mermaid High Neck Sweep/ Brush Train Velvet Evening Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How can I see the dress in different colours?

  I need a dress for prom, I really like the dress colour shown but I want to see the dress in different colours to see if it will suit me

  By Meeee 23 / 04 / 2012

  Dear Meeee,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 04 / 2012

  Was this answer helpful? (1) (0)

• I need to have this gown in Hawaii, Maui by the 18th of April.

  Pageant is April 21 2012. Just was asked to looked for a gown and this one is perfect. Size 2 if you have it in Pink awesome or not I will take other than black.

  By Alyka 05 / 04 / 2012

  Dear Alyka,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by April 21 as you requested.

  By Smile 06 / 04 / 2012

  Was this answer helpful? (0) (1)

• Is it possibly to change the train of the dress?

  I was wondering if, instead of a brush train, you could alter it so it's simply a floor length gown?

  By Georgia Hopkins 27 / 02 / 2012

  Dear Georgia Hopkins,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there anyway of holding the dress at this price?

  I want to wear this dress to my yr 12 formal at the end of this year, around November.
  However it is probable that my size would change by then and I definitely want this dress, so is there anyway of somehow holding the dress at this price as it is unaffordable for me at its original price.

  By RD 16 / 02 / 2012

  Dear RD,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 16 / 02 / 2012

  Was this answer helpful? (0) (1)

• What is the shown color of this dress?

  Under the description of this dress it says the shown color is grape, but it looks red to me.

  By Lily 12 / 02 / 2012

  Dear Lily.
  Shown Color: Grape
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• is there any possibilities for you to customize the dress so there is no slit on the side?

  I want to wear this dress for my prom and i would really like it if there is no slit.

  By Cha3 10 / 02 / 2012

  Dear Cha3,
  Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there any way I could be charged for extra material like by yard?

  I love the dress, the color, the material, If i chose to buy it I will have to go look for the same velvety material to add long sleeves....so if I could buy the same material the dress is made with that would be lovely,..

  By Laila 29 / 01 / 2012

  Dear Laila,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• When I order the dress, how can I ask for it to have long sleeves with the same material?

  Trumpet/ Mermaid High Neck Sweep/ Brush Train Velvet Evening Dress

  By Sally 26 / 01 / 2012

  Dear Sally,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (1) (0)

• do you ship to Minhang District Shanghai? or Uk, US?

  how much it takes to finish the dress? how much the shipping cost to these three countries?

  By Mariam 24 / 01 / 2012

  Dear Mariam,
  The shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• are the sizes in american?

  the sizes, 8, 10, 12 etc - are the american and if so how do they convert to european sizes? Thanks xx

  By Emma Sykes 09 / 01 / 2012

  Dear Emma Sykes,
  It is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 10 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How can I see the dress in different colours?

  I need a dress for prom, I really like the dress colour shown but I want to see the dress in different colours to see if it will suit me

  By Meeee 23 / 04 / 2012

  Dear Meeee,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 04 / 2012

  Was this answer helpful? (1) (0)

• Is it possibly to change the train of the dress?

  I was wondering if, instead of a brush train, you could alter it so it's simply a floor length gown?

  By Georgia Hopkins 27 / 02 / 2012

  Dear Georgia Hopkins,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• What is the shown color of this dress?

  Under the description of this dress it says the shown color is grape, but it looks red to me.

  By Lily 12 / 02 / 2012

  Dear Lily.
  Shown Color: Grape
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• is there any possibilities for you to customize the dress so there is no slit on the side?

  I want to wear this dress for my prom and i would really like it if there is no slit.

  By Cha3 10 / 02 / 2012

  Dear Cha3,
  Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there any way I could be charged for extra material like by yard?

  I love the dress, the color, the material, If i chose to buy it I will have to go look for the same velvety material to add long sleeves....so if I could buy the same material the dress is made with that would be lovely,..

  By Laila 29 / 01 / 2012

  Dear Laila,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• When I order the dress, how can I ask for it to have long sleeves with the same material?

  Trumpet/ Mermaid High Neck Sweep/ Brush Train Velvet Evening Dress

  By Sally 26 / 01 / 2012

  Dear Sally,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (1) (0)

• are the sizes in american?

  the sizes, 8, 10, 12 etc - are the american and if so how do they convert to european sizes? Thanks xx

  By Emma Sykes 09 / 01 / 2012

  Dear Emma Sykes,
  It is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 10 / 01 / 2012

  Was this answer helpful? (1) (0)

• Ist die dargestellte Farbe des Trompeten/Meerjungfraukleides wirklich traube?

  Traube ist doch eine Farbe, die eher wie violett also lila aussieht. Auf dem Bild sieht das Kleid eher aus wie dunkelrot/weinrot. Ich hab Interesse dieses Kleid in der dargestellten Farbe zu bestellen, will aber sichergehen, ob die dargestellte Farbe auch wirklich traube ist oder nicht eher rot. Das Kleid ist für einen besonderen Abend gedacht, an dem man auch sehr viel tanzen wird. Meine zweite Frage lautet also, ob es mir beim Tanzen schwer fallen würde, weil das Kleid eine Schleppe hat. Ist die Schleppe zu lang oder wie lang ist es?

  By Meryem 05 / 03 / 2012

  Liebe(r) Meryem,
  1. Die dargestellte Farbe ist Traube. Da können Sie sicher sein.
  2. Die Schleppe ist bodenlang. Da es auf der Seite mit einer Öffnung verarbeitet wird, sollte es beim Tanzen nicht schwer fallen. Ansonsten können Sie das Kleid maßschneidern lassen, damit die Schleppe weder zu lang noch zu kurz auskommt.
  Vielen Dank für Ihren Einkauf bei uns!
  MfG

  By Emma 06 / 03 / 2012

  Was this answer helpful? (1) (0)

• hola,me gustaria saber si hacen este vestido a medida,ya que estoy muy interesada en el.

  quisiera que me quedase lo mas ajustado al cuerpo posible.cambia el precio por el hecho de ser a medida?en caso de poder pedirlo a medida,habria que medir la altura con zapatos?por ultimo quisiera preguntarles si en caso de pedirlo a lo largo de esta semana lo recibiria para febrero,ya que tengo una boda en esa fecha y me urge.muchas gracias,reciba un afectuoso saludo!

  By silvia 16 / 01 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Sí, ofrecemos servicio de "Hecho a Medida " para este vestido.
  Necesitamos los datos siguientes:
  Contorno Pecho (cm):
  Cintura (cm):
  Caderas (cm):
  Cuello a Suelo (cm):
  Altura (cm):
  Para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 18-24 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de nvío).
  Saludos
  LightInTheBox

  By Olivia 16 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I need to have this gown in Hawaii, Maui by the 18th of April.

  Pageant is April 21 2012. Just was asked to looked for a gown and this one is perfect. Size 2 if you have it in Pink awesome or not I will take other than black.

  By Alyka 05 / 04 / 2012

  Dear Alyka,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by April 21 as you requested.

  By Smile 06 / 04 / 2012

  Was this answer helpful? (0) (1)

• Is there anyway of holding the dress at this price?

  I want to wear this dress to my yr 12 formal at the end of this year, around November.
  However it is probable that my size would change by then and I definitely want this dress, so is there anyway of somehow holding the dress at this price as it is unaffordable for me at its original price.

  By RD 16 / 02 / 2012

  Dear RD,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 16 / 02 / 2012

  Was this answer helpful? (0) (1)

• do you ship to Minhang District Shanghai? or Uk, US?

  how much it takes to finish the dress? how much the shipping cost to these three countries?

  By Mariam 24 / 01 / 2012

  Dear Mariam,
  The shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• can i ship the dress direct to china

  i will go back to china at 8th and i need the dress at 14th ,could you please send this dress back to china directly ?

  By cici 01 / 01 / 2012

  Dear cici,
  No, we do not ship to China mainland.Sorry for any inconvenience caused.

  By Smile 04 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

Ask a new question See all 13 questions and answers