Fact 1 - LightInTheBox invented the online made-to-measure wedding dress business model 10 years ago. We are not a marketplace of wedding dress, which means we design the dresses, we manufacture them, we do quality check and packing, we take the photos in our studio with our own models and photographers. In short, we have been in the online wedding and prom dress business for 10 years, and we are proudly to be fully accountable to you.
Fact 2 - What you see in LightInTheBox is what you get, which means when we say the photo is taken by LightInTheBox, we mean it, and the dress on the picture is exactly the same as the dress you will get. Be aware that this may very likely not be true, if you consider buy from some other places online.
Fact 3 - A made-to-order or made-to-measure dress is much more expensive to make than a dress from a mass production streamline, because it is handmade by skilled workers one dress at a time. You should never compare the price of a made-to-order dress with a mass production dress, but a made-to-order dress is much better in quality and fitting.
Fact 4 - Why we can provide cheaper prices compared to offline stores? It is because we don’t pay expensive store rents and we don’t take a lot of inventory, when we make the made-to-order dresses for you.
Fact 5 - If your dress has any fitting issues, we will provide alteration service for you free of charge, We have customer service representatives who speak 23 different languages and in your local time zone. If you have any issues, you can schedule a phone call with them at a time that is convenient for you.