Q: Why can't I use my coupon or reward at checkout?
A: Coupons and rewards may be unavailable if they are expired or used, the order doesn't meet the minimum spending requirement, the terms restrict usage to specific platforms or shipping methods, or the item is marked as coupon/rewards not applicable.
Please see below for details:
Sometimes, it looks like no coupons/rewards are available. In this case, you can check the following:
1.Is your coupon/reward still valid? You can find this out by going to "My Coupons"/"My Rewards & Credit".
My Coupons
My Rewards & Credit
If the coupon/reward status says Expired or Used, this means that you can’t use the coupon/reward anymore.
2.Are you meeting the minimum spending requirements?
For example, if a coupon/reward is only valid for items over US $50, but the total item value is the only US $40, you can’t use the coupon/reward.
3.Have you checked the coupon/reward terms?
Some coupons/rewards are only valid on our app/website or can be used for specific shipping methods/conditions only.
4.Check whether you bought an item with a “ coupon/rewards not applicable” reminder on the product page
Some special products are unfortunately not eligible and don't accept coupons/rewards yet.