Q: What should I do if I missed my package delivery?
A: If you missed your delivery, you should identify your carrier using our tracking guide and visit their official website to arrange a re-delivery or collection. Major carriers like DHL, USPS, Royal Mail, and DPD have specific self-service instructions to help you retrieve your package or request a second attempt.
Please see below for details:
Below we have listed some delivery instructions from the widely-used shipping carriers for your reference:
DHL Express:
USPS:
How is Undeliverable and Misdelivered Mail Handled?
Royalmail:
How to collect a missed delivery
Colissimo:
Comment puis-je récupérer mes lettres recommandées et Colissimo en Point de retrait ?
Poste Italiane:
DPD:
Fastway:
How do I arrange a redelivery?
If you need further help regarding the delivery, feel free to contact [Customer Support].