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My Orders
- How do I check my order status?
- Why I can't find my order in my account?
- What if I have Pre-Sale question for the item before placing an order?
- How do I contact Customer Service about my order?
- Why isn't my package delivered in 5 days since I paid for expedited express?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- Can I rush my order？
- How to order
- How to receive the invoice of my order?
- Weddings & Events Dresses (Made-to-measure) FAQs
- Term of BUY NOW
Need more help?
How do I check my order status?
LightInTheBox makes it easy for all users to manage their accounts. And it becomes even more convenient when you join our App User club.
As App Users, you will have access to a wide range of benefits. Our dedicated Top-Tier Customer Care Team will provide exclusive services to cater to your needs. You will also gain access to amazing deals and the opportunity to participate in our Gold Member projects. To join, simply click on the following link: http://litb.cc/l/aonKOr you can scan the QR code below using the built-in camera on your phone:
To check your order status via PC, you'll typically need to follow these steps:
Sign into “My Account” and click on “My Orders” located at the top right of the initial page.
In “My Orders”, you will be able to view all your orders and current status of each ordered item.
On your order details page, various types of help options will be available based on your order status. Please refer to the table below to learn more about the available options at each stage of your order.
*Pending:
Your order is currently incomplete, and awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order.
*Processing:
——Payment Received：
We've received your payment and are beginning verification to ensure payment security.
——Payment Confirmed：
Your payment has just been confirmed and we will begin processing your order immediately.
——Packaging:
Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.
Processing time is displayed on the product detail page.
Made-To-Order Apparel: Processing time is simply the Tailoring time displayed on the product detail page.
ltems marked "Ships in 24hrs": Processing time is quaranteed to be shorter than 24 hours.
* All Shipped:
Everything in your order has been packaged and sent to the provided shipping address.
Step 1:
Find the related order in your order list and click on the "Track" button, or you can open the "Order Detail" page, then click the "Track" button on the right side.
Note: At this time, tracking is not always available for Postal Service - No Tracking.
Step 2:
After clicking the Track button:
You will be able to view the detailed logistics tracking of your package, as well as specific information about local logistics companies, including their company names and contact information (for most logistics companies).
*Cancelled:
This order has been canceled.
If you experience an issue when checking your order status, please reach out to Customer Support.
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