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Welcome to LightInTheBox
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Shipping & Delivery
- Where do you ship from?
- How can I track my package?
- How do I contact local shipping company for orders shipped via YunExpress?
- How Can I Calculate the Total Delivery Time?
- Can I change shipping address?
- Are there any additional fees/custom duties involved in international shipping?
- What will happen if I refuse to receive the package?
- What shipping methods do you offer?
- How do I calculate shipping costs?
- What countries or regions do you ship to?
- What if I missed the delivery?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Covid-19 International Incident bulletin
Need more help?
How Can I Calculate the Total Delivery Time?
The Total Delivery Time consists of (a) Processing Time and (b) Shipping Time.
TWO different parts. When customers calculate the total delivery time, please take both processing time and shipping time in consideration.
(a) Processing time: is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.
(b) Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.
Additional Information
1. Made-to-Order / Made-to-Measure products.
For wedding&events dresses, our tailors will start to make the dress once the payment is confirmed. So the tailoring time might be longer than that of other products. You will find the “Tailoring Time” on the product page.
2. In-Stock Products.
Some colors or sizes of some products may be in stock. You will find the “ships in 24 hrs”tag on these colors or sizes. If all items in the order have this tag, the whole order can be shipped in 24 hours. However, if only part of the order has this tag, the order will be shipped once all items are ready.
P.S.
Processing time differs from category to category, and shipping time differs by the shipping methods you chose. For checking the precise processing time, please check the exact product page.
Holidays Reminder
During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 working days.
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