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Welcome to LightInTheBox
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Shipping & Delivery
- Where do you ship from?
- How can I track my package?
- Which carrier will deliver my pacakge? How can I contact them?
- How do I contact local shipping company for orders shipped via YunExpress?
- How Can I Calculate the Total Delivery Time?
- Can I change shipping address?
- Are there any additional fees/custom duties involved in international shipping?
- What will happen if I refuse to receive the package?
- What shipping methods do you offer?
- How do I calculate shipping costs?
- What countries or regions do you ship to?
- What if I missed the delivery?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Covid-19 International Incident bulletin
Need more help?
Which carrier will deliver my pacakge? How can I contact them?
We cooperate with different shipping carriers to offer multiple shipping options, including the following:
| Shipping Method | Region | Delivery Time (business days) | Peak Season Delivery Time(business days) |
|---|---|---|---|
| Postal Service - No Tracking Postal Service - Tracking | Brazil, Russia, Italy, Argentina, Chile, Mexico | 15-35 | 20-45 |
| All Other Countries | 10-20 | 15-30 | |
| Expedited Postal | Russia & Brazil | 10-25 | |
| Latin America (excluding Brazil) | 7-15 | ||
| All Other Countries | 5-8 | ||
| *Priority Line | The United States | 4-7 | |
| Expedited Express | Worldwide (excluding Russia, Brazil & Greece) | 3-5 | |
Name for *Priority Line:
| The United states | Economy Air |
| The other countries | Priority Line |
Most of the shipments can be tracked via 17track. By clicking on the “Track” button in your order list, a 17track popup will appear to show the tracking details, including the local shipping company.
Click on the local shipping company’s name and you will be redirected to the shipping company's website, where you will be able to find the contact information.
*Priority Line
Country | Shipping Company in System | Local Shipping Company | Local Contact Information | Working Hours |
France | France Priority Line- GFS Colissimo | Colissimo | A.France：3631 | Mon–Fri 8：30-21:00, Sat. 8：30-18:00（Excluding holidays） |
Italy | Italy Priority Line-GFS Poste Italiane | Poste Italiane | A.803.160 | Postecert services and other online services (the number is free and active from Monday to Saturday from 8:00 to 20:00, excluding holidays) |
B.800.316.181 | for assistance on Poste Vita services (the number is free, active from Monday to Friday from 8:00 to 20:00 and on Saturday from 8:00 to 14:00) | |||
Germany | Germany Priority Line-GFS DPD | DPD | 49(0)1806-373200 |
|
NL-BE-LU | NL-BE-LU Priority Line-GFS DHLpacket | DHL | 9002222120 |
|
United Kingdom | UK Priority Line-Intel-valley | Royal Mail | 03456000606 OR 03457740740 |
|
Northern Euro | Northern Euro Priority Line-GFS | Lithuania Post plus | Sweden Telephone: 0771-33 33 10 | Opening hours: Mon–Fri 8.00 a.m. – 5.00 p.m. |
Danmark | Opening hours: Mon–Fri 8.00 a.m. – 7.00 p.m. | |||
Norway | Opening hours: Mon–Fri 8.00 am – 6.00 pm/Sat 9.00am- 2.00 pm. | |||
Finland | Opening hours: Mon–Fri 8.00 am – 4.00 pm. | |||
Ireland Telephone: 01 705 7600 | Opening hours: Mon–Fri 9.00 am - 5.30 pm. | |||
Australia | AU Priority Line | Fastway | Telephone:1300 3278 929 | Opening hours: Mon–Fri 8:00am - 5:00pm. |
United States | US Priority Line-LITB1-First class | USPS | Telephone:1-800-275-8777 |
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