Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Precisa de contatar a DHL sobre a sua entrega?
Abaixo está a lista de números de contacto da DHL para os países listados, para a sua referência. Às vezes, se há um problema de entrega, a nossa equipe de atendimento ao cliente contata pessoalmente com a DHL na China para ajudá-lo, entretanto, você mesmo também pode contatar o DHL do seu local, e talvez o problema seja resolvido mais rapidamente.
DHL Reino Unido: 1332816960
DHL França: 472613098
DHL Austrália: 738457850
DHL Alemanha: 610376560
DHL Canadá: 9056731345
DHL Dinamarca: 70345345
DHL Hellas (Grécia) 210-989 0000
DHL EUA
- Atendimento ao Cliente: 1-800-225-5345
- Tentativa de Informações de Entregas: 1-888-273-8876
Se você conhece mais alguns números úteis de correio local, por favor informe-nos, uma vez que as empresas de correio não são muito eficientes em publicá-los!
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