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Knowledgebase
Search your questions?
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
What if I have a question before placing an order?
If you need information before you buy, you will be directed to an online form to submit an inquiry and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in My Inquiries.
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