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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • there isn't an option for the dress to be made to measure

    On the order page when you click on the item there is only the drop down ready made size guide. I want to make an order for this dress but want made to measure, is this possible?

    by Jayne Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom measurements due to its design. Please look over other similar ones that we do offer such service.
    Thank you for shopping with us.

    by Haley May 16, 2015 Was this answer helpful? (0) (0)

  • tHE WRAP

    When ordering this dress,it did not ask for sizing for the wrap. How or who do I give these measurements to? I have large upper arms and I NEED this garment to fit perfect.

    by LUCIA mINARIK Aug 15, 2016

    Reply(1)

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    Please be kindly noted that if you order it in custom size you can give you detail measurements via ticket.
    Thank you for shopping with us:

    by Smile Jul 29, 2013 Was this answer helpful? (0) (0)

  • I am short from shoulder to waist, if I get a custom fit will you allow for my short waist?

    I am short from shoulder to waist, if I get a custom fit will you allow for my short waist? I find it difficult to get dresses to fit because they have too much length from bust to waist and they then bunch up around my waist, thanks for taking the time to answer.

    by Wendy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. If you order in custom measurements, you can provide us with your shoulder to waist measurements after you placing the order.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to forward your extra measurements to our tailor for you.

    by Dale May 13, 2013 Was this answer helpful? (0) (0)

  • Can I order extra fabric to be able to add sleeves to a sleeveless style

    I am looking for a dress with a high neck and long or 3/4 sleeves to wear in May as the mother of the groom.

    by Sara Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Here is the link for the color swatch in our site:
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    Hope you enjoy shopping here.

    by Smiley Feb 18, 2013 Was this answer helpful? (0) (0)

  • Customer sizing doesn't ask for measurements of shoulder and arm sizes, why?

    I love this dress but am concerned the wrap will not fit properly since you are not asking for the shoulder and arm measurements.

    by Sandy B Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for inquiry. We can help you to add the shoulder and arm sizes if you come to our live chat on the top right side of the page for reference. Hope you enjoy shopping here!

    by Janey Feb 13, 2013 Was this answer helpful? (0) (0)

  • Can this jacket be ordered separately?

    If I ordered any dress in one material and a jacket from your separate jackets in a different material but the same color, will the colors match?

    by Louise Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    We are so sorry to tell you that this wrap can not be ordered separately.
    If the material is different, the color will have some difference.
    Hope you enjoy shopping here:

    by Veara Feb 10, 2013 Was this answer helpful? (0) (0)

  • am i for sure, getting the gown with the little bolero in pink

    there aren'tany numbers or letters to know i ordered the dress i wanted. just the picture of the gown. will it be sheath/column square floore length satin and chiffon mother of the bride dress with a wrap?

    by noretta dunwort Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly see that the wrap will come with the dress.
    Hope you enjoy shopping here.

    by Smiley Jan 23, 2013 Was this answer helpful? (0) (0)

  • could I order this dress with a small train

    I would like to order this dress ,instead of floor length, would it be possible to have a small train when being made to measure. Thank You.

    by jennifer Aug 15, 2016

    Reply(1)

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    please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    by Smile Nov 11, 2012 Was this answer helpful? (0) (0)

  • How much does the jacket cost as it is not in the description and can I order the jacket?

    The description of the dress says it comes with a wrap. But it does not mention the small jacket that the model is wearing. Do I have to buy the jacket separately? How much does this cost and will the colours match?

    by susan Aug 15, 2016

    Reply(1)

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    Thanks for asking, this dress comes with the wrap means that you don't have to buy it separately. The price you have seen on the website of this dress is a price include the jacket's price.

    by Smile Nov 05, 2012 Was this answer helpful? (0) (0)

  • volevo sapere se faccio l'ordine martedì riesco ad avere gli abiti x il 17 agosto??

    non vorrei che essendo un periodo di vacanze, potessero esserci problemi con le consegne!!!! grazie sara

    by sara Aug 15, 2016

    Reply(0)

    Please input your reply.

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