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Customer Q&A
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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
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question?
I WANT TO ORDER THIS DRESS FOR MY MOTHER IN LAW BUT HER BODY IS A LITTLE BIT "DIFFICULT" AND WE WANT TO GIVE YOU MORE measurements SUCH AS " UPPER BUST-UNDER BUST-NIPPLE TO NIPPLE-LENGTH OF SHOULDER TO BUST ETC ETC.."
HOW CAN WE DO THAT??????By NICOLE Aug 15, 2016
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how much the shipping charges will be to Moscow, Russia?
What is the earliest date my friend can receive this dress if I order today?
By Tatyana Aug 15, 2016
Dear Tatyana,
Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
You can calculate the cost by following these steps:
1. Add the item you want to your shopping cart.
2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.By Smile Apr 24, 2012 Was this QA helpful? (0) (0)
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Can this dress be made without the built in bra?
Can this dress be made without the built in bra? I wear a minimizer bra and would not need the built in one.
By Tami Aug 15, 2016
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After ordering, I realised I had selected wrong colour. How can I change from navy to red? Urgent!
I ordered and paid for this dress a week ago, but then realised I had ordered the wrong colour. I wanted red not navy. I recieved payment confirmation by email, but have not heard anything since. I thought I had notified you of colour change request, but I cannot find any details. I am having trouble finding any way of contacting you , despite looking for links, and could only find the ask a question section. My order no is 1203152002422563.
By Karen Boon Aug 15, 2016
Dear Karen Boon,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.By Smile Mar 25, 2012 Was this QA helpful? (0) (0)
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i like the sheath/column dress in satin . i really want it in a silver colour . is that possible ??
i would want a light silver colour . i have had difficulty finding a dress that will suite me . i want a satin dress with lace yoke and sleeve . i have found this dress but not the colour that i want . can you help .
By jackie Aug 15, 2016