Help Center
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Welcome to the LightInTheBox Help Center
Frequently Asked Questions
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My Orders
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My Account
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Payment
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Shipping & Delivery
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Return & Refund
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My Rewards & Credit
- How do I check my order status?
- Why I can't find my order in my account?
- Why isn't my package delivered in 5 days since I paid for expedited express?
- Can I rush my order？
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- What if I have Pre-Sale question for the item before placing an order?
- How do I contact Customer Service about my order?
- Weddings & Events Dresses (Made-to-measure) FAQs
- How to receive the invoice of my order?
- I forgot my account
- I forgot my password
- How to change my account/email address
- How to unsubscribe news letters
- How do I update my shipping or billing address?
- Why I haven't received order confirmation email?
- Can I register the account or login with Facebook/Google account?
- Can I register the account with mobile phone number?
- How do I close/delete my account?
- Can I purchase without registration?
- What if my shipping address is different than my billing address?
- Which payment methods do you accept?
- Why I can't pay for my order
- Why I can't use my coupon/rewards?
- How long will it take for the payment to be accepted? (Why was I charged but the order is still pending?)
- Do you accept cash on delivery?
- How to pay with coupon/rewards&credit?
- How can I change payment methods?
- Will I be charged without my permission?
- What is 3-D Secure?
- How can I track my package?
- Which carrier will deliver my pacakge? How can I contact them?
- How do I estimate my delivery date?
- Are there any additional fees/custom duties involved in international shipping?
- Can I change shipping address?
- What will happen if I refuse to receive the package?
- What if I missed the delivery?
- What shipping methods do you offer?
- How do I calculate shipping costs?
- What countries or regions do you ship to?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Covid-19 International Incident bulletin
- Cancellation Policy
- How do I make a return?
- Return Policy
- How can I cancel my order before it's shipped out?
- How long will I receive the refund?
- Where will the refund be issued?
- Return/Cancellation Policy for Customized Products
- Can I reject the package if I changed my mind?
- Who will pay for the return postage?
- How to withdraw credit?
- How can I get a refund if my credit card is no longer valid or has expired?
- How to complain about the service?