Welcome to the LightInTheBox Help Center
Frequently Asked Questions
- How do I check my order status on LightInTheBox?
- Why can't I find my order in my LightInTheBox account?
- How do I submit a pre-sales product inquiry?
- How do I contact LightInTheBox customer support about my order?
- Why isn't my package delivered in 5 days since I paid for expedited express?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- Can I expedite my order?
- How do I place an order on LightInTheBox?
- How can I get an invoice for my order?
- How do I measure my size for a made-to-order dress on LightInTheBox?
- How does the BUY NOW feature work when adding items to a recent order?
- I forgot my account
- How do I reset my forgotten password?
- How do I confirm or change my account email address?
- How to unsubscribe news letters
- How do I opt out of cookies and manage my privacy preferences?
- How do I change my shipping or billing address?
- What login options are available to create an account?
- Why I haven't received order confirmation email?
- Can I register and log in to LightInTheBox with my mobile phone number?
- How do I delete my LightInTheBox account?
- Can I use a different billing address at checkout?
- Can I purchase without registration?
- What payment methods does LightInTheBox accept?
- Why I can't pay for my order
- Why I can't use my coupon/rewards?
- How can I make bulk purchases for corporate procurement?
- How long will it take for the payment to be accepted? (Why was I charged but the order is still pending?)
- Will LightInTheBox offer cash on delivery as a payment method?
- How do I use my Rewards & Credit Balance or Coupon on LightInTheBox?
- How do I change the payment method on a pending or draft order?
- Will I be charged without my permission?
- What is 3-D Secure?
- Clearpay
- Where do you ship from?
- How can I track my order status on LightInTheBox?
- How do I contact local shipping company for orders shipped via YunExpress?
- How Can I Calculate the Total Delivery Time?
- Can I change the shipping address after placing an order?
- Who is responsible for customs duties and taxes on my order?
- What happens if I refuse delivery or fail to collect my package?
- How can I check shipping costs before placing an order?
- What should I do if I missed my package delivery?
- Can I ship my order to a PO Box address?
- What are the Brazilian customs requirements for parcels shipped to Brazil?
- How do I return an item on LightInTheBox?
- What is LightInTheBox's return and refund policy?
- Who will pay for the return postage?
- How do I fill in the return information?
- How can I cancel my order before it's shipped out?
- How long does a refund take to process?
- Where will the refund be issued?
- What is the return and cancellation policy for customized dresses?
- What is the cancellation policy in LightInTheBox?
- How can I get a refund if my credit card is no longer valid or has expired?
- How can I escalate a complaint to a supervisor?
Customer Service
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