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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Does this package contain two outdoor units which both work on one internal handset.

    I live in a house with a Front door and a Rear door and the length of the house between them. I am physically disabled and have trouble getting to answer callers at either of the doors so require facility to speak to either door to ascertain identity of caller. I live in the UK and would also like to know the cost of postage. Thank you.

    By Janet Mar 03, 2016


    Please input your reply.

    Yes, it has two outdoor cameras.
    Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Alison Mar 03, 2016 Was this answer helpful? (0) (0)

  • What is the effective range of the wireless door phone monitor ?

    I want to know what is the longest space between the camera and the screen

    By younes elbakush Oct 17, 2013


    Please input your reply.

    Wireless transmitting range: Up to 150 meters in open air
    Hope you enjoy shopping here with us:)

    By Dale Oct 17, 2013 Was this answer helpful? (0) (0)

  • is the camera weatherproof and rain proof and can you add an extra tv to this unit

    is the camera weatherproof and rain proof and can you add an extra tv to this unit

    By henry Aug 12, 2013


    Please input your reply.

    The outdoor camera is neither waterproof nor rain proof. No extra monitors could be added into this system. Thank you for shopping with us:)

    By Dale Aug 12, 2013 Was this answer helpful? (0) (0)

  • Monitor

    I see 3.5" monitor included, how to get 7' monitor.
    can you give more details about the Wiring diagram, which will help my replace my existing intercom system

    what is the guarantee covered, return policy,
    does the price include shipping too.

    By Dinakar Jun 09, 2013


    Please input your reply.

    Sorry that we don't have the wiring diagram online now. The user manual with details will be included for your reference. The price doesn't include the shipping cost. Here is a link for your reference about how to calculate shipping cost:

    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Thank you for shopping with us:)

    By Dale Jun 09, 2013 Was this answer helpful? (0) (0)

  • Additional info

    As mentioned on specs, the power supply for camera unit is "AC Adapter". Nevertheless, picture of back side of the unit shows a battery compartment with no ac adapter connectors at all. This is confusing - Please specify.

    Secondly, "pictures taken automatically" once visitor comes close to the camera unit, or every time visitors press the unit button? As well as what happens if the camera unit is violently removed or attacked? Will an alarm sound in the indoor (monitor) unit?

    Also, connectivity issues need further clarification (i.e. cabling to open door).

    Lastly, please state full content of package (cables, adapters, etc) as info is hazy.

    By Terry Apr 22, 2013


    Please input your reply.

    Thank you for your inquiry.
    1. This item supports both AC power supply and Internal Rechargeable Li-ion Battery. The AC power is connected with the monitor.
    2. The picture is taken automatically when someone is pressing the button. But it will not alarm the monitor when the camera is attacked.
    3. The package will include:
    Out door camera part
    (1) Outdoor camera (2) Power adaptor Input: 100-240V 50/60Hz Output: 5V/1A (3) DC cable (4) BL-5J battery (optional) (5) Wireless unlock control (6) Remote control (optional) (7) Screws and stoppers (8) double-sided tape
    Indoor monitor part
    (9) 3.5” indoor monitor or 7 indoor monitor (10) USB power adaptor; Input: 100-240V 50/60Hz Output: 5V/1A (11) BL-5J battery (12) Fixed iron for 7” indoor monitor (13) User manual
    Please feel free to ask if you have further questions.:)

    By Dale Apr 22, 2013 Was this answer helpful? (0) (0)

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