Q: Why I can't pay for my order
A: Payments can fail due to incorrect card details, insufficient funds, international payment restrictions, or low online limits. Try re-entering your card info, using a different payment method, or contacting your bank to enable international online payments.
Please see below for details:
On the error page of your payment, the reason for the refusal would be indicated to you and will give you an indication of the problem encountered.
For example:
"Payment is failed due to bank's rejection. Please pay with another card or choose another payment method."
"Payment is failed due to insufficient funds/over limit. Please pay using a card with sufficient balance."
......
Your payment failed due to one or more of the following reasons:
1) Incorrect or incomplete card/account information
2) Inadequate credit or account balance
3) Your card is not set up for international online payments
4) The maximum online payment limit is set too low
5) Technical problem with the payment system
We suggest you to:
1) double check your card/account information to make sure it is correct
2) use a different card or payment method
3) contact your bank/service provider to enable related functions (e.g. international online payments)
*If none of the suggestions has helped resolve your problem, please contact our Customer Support.