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An item was lost or damaged during shipping

An item was lost or damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and LightInTheBox will then ship you a new item immediately.

To report a lost or damaged item, please contact our Customer Service:

  • 1. Sign into your account and click on My Orders
  • 2. Click on the order you need help with
  • 3. Click on Missing or Wrong products and then fill in the online form.
  • 4. Our Customer Service team will respond to you within 24 hours.
  • 5. Once Customer Service confirms an item is missing, we will begin processing a new one for you.


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