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- Weddings & Events Dresses (Made-to-measure) FAQs
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Weddings & Events Dresses (Made-to-measure) FAQs
*What does made-to-measure mean?
Made-to-measure means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine-made dresses, instead, they are all crafted by our highly skilled tailors.
*How do I measure my size for wedding and special occasion dresses?
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-measure dress from LightInTheBox.com, we strongly encourage finding a professional local tailor who can help you measure accurately. Measuring yourself at home is harder than you think! View the photos below for more information on how to properly take your measurements.
Standard Dresses | |||
 Bust *This is not your bra size! *Wear an unpadded bra (your dress will have a built-in bra) *Relax arms at sides *Pull tape across the fullest part of the bust |  Waist *Find the natural waist *This is the smallest part of the waist *Usually about 1 in. above belly button *Keep tape slightly loose to allow for breathing room |  Hips *Find the widest part of the hips *Usually about 7 in. below natural waist *Tape should brush across both hipbones | |
 Hollow to Floor *Stand straight with feet together *Measure in bare feet *Begin at the hollow space between the collarbones and pull tape straight down to the floor *To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains |  Height * Stand straight with feet together * Measure in bare feet * Begin at the top of the head and pull tape straight down to the floor | ||
Maternity Dresses | |||
 Upper Bust*Relax arms at sides *Measure the highest part of the chest *Pull the tape right underneath the arms |  Bust *This is not your bra size! *Wear an unpadded bra (your dress will have a built-in bra) *Relax arms at sides *Pull tape across the fullest part of the bust |  Under Bust*Measure immediately under breasts |  Around Belly*Find the fullest part of the belly *Pull tape around the belly *Keep tape slight loose for comfort |
 Hips *Find the widest part of the hips *Usually about 7 in. below natural waist *Make sure tape is parallel to the floor *Tape should brush across both hipbones |  Hollow to Floor *Stand straight with feet together *Measure in bare feet *Begin at the hollow space between the collarbones and pull tape straight down to the floor *To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains |  Height * Stand straight with feet together * Measure in bare feet * Begin at the top of the head and pull tape straight down to the floor | |
For Bridal Jacket/ Mini Wraps | |||
 Bust Bust-Not your bra size! Take the tape around your back and bring it across the fullest part of your bust. |  Shoulder Shoulder - From the edge of the shoulder socket, measure across the back to the same point on the other shoulder. |  Arm Length Arm Length - Measure from your shoulder point to the wrist. |  Armscye Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. |
*Can I modify a dress' design such as style/fabric/length?
Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately, we are unable to modify the style, length, or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
*Can I cancel the made-to-measure dress if I change my mind?
Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-measure for each customer. The custom nature of our dresses means our cancellation policy is stricter than for other items, so it’s important to order carefully. Please see the table below for our cancellation policy:
| Within 24 hours of payment confirmation* | 24 hours after payment confirmation* |
|---|---|
| Full Refund | 50% refund product price, full refund shipping price |
*Can I change my made-to-measure dress size after I placed my order?
The custom nature of our dresses also means our change policy for the made-to-measure dress is stricter than for other items. By changing within 24 hours of payment confirmation*, there will be no additional charges. After 24 hours have passed, there will be additional charges (50% product price of the made-to-measure item) involved in changing your order.
*When you receive an email entitled "Payment Confirmation for Order# XXXXXXX with LightInTheBox.com," your payment has been confirmed.
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